Join our team as a Specialist, E-Commerce! We specialize in offering comprehensive services and experiences via multiple brands. Our mission is to champion the success of our brands across Canada by innovating and consistently delivering exceptional digital customer experience.

We are ideally seeking a candidate located in Delta, BC. Our Home Office is located in Delta and follows a hybrid work model.

What Will You Be Doing?

Managing and maintaining the online store on the Shopify platform, ensuring seamless functionality and an exceptional user experience
Implementing and optimizing e-commerce strategies to increase sales, conversion rates, and average order values
Coordinating with the marketing team to develop and execute digital marketing campaigns tailored for diverse audiences across various channels
Analyzing performance metrics and utilizing data-driven insights to drive business decisions and website enhancements
Providing excellent customer service, addressing customer inquiries and issues
Staying up to-date with the latest e-commerce trends and technologies to continuously improve our online presence
Collaborating with cross-functional teams to ensure inventory is up-to-date and accurately reflected on the website
Developing content for the website and marketing materials, ensuring accurate translation and cultural relevance

As The Successful Candidate You Have:

1-3 years experience with User Experience (UX) and User Interface (UI) design
1-3 years of experience in e-commerce, particularly with Shopify or similar platforms
Proficiency with Shopify, Wordpress, Google Analytics, Monday.com, Microsoft Office Suite, and basic web technologies (HTML, CSS)
Analytical mindset with proficiency in using analytic tools (GA4) to monitor and improve web experience and CRO
A strong understanding of digital marketing strategies and SEO principles
Proficiency in time management and meticulous attention to detail
Familiarity with CRM systems and content management systems is a plus
Experience in the optical industry or with the ecommerce space is considered an asset
Bilingualism (English and French) is considered an asset

How You'll Benefit working at our Home Office:

A comprehensive total rewards package, including two free pairs of glasses and lenses per year
A coaching culture that fosters ongoing growth and development opportunities
A people-first culture, (but dogs are also welcome)
An organization that gives back locally and nationally, and supports you in doing so as well

Why You Should Join Us:

FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is to enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $59,400 - $70,000 per year, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.

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Specialist, E-Commerce