We are looking for a Customer Service Representative to join our team in FreshPoint Foodservice.

The Customer Service Representative is responsible for providing excellent customer service to ensure overall customer satisfaction is achieved. This individual will manage incoming customer requests and inquiries through phone and email communications, accurately entry of customer orders in the system and work cross-functionally with other departments by providing general administrative support. This role will be required to be 100% on site.

Responsibilities:

Answer incoming customer calls to provide resolution to customer queries and issues
Screen and direct customer calls to the appropriate channels
Provide product knowledge and guidance to customers when necessary
Accurately enter customer orders in the system
Provide general administrative support to other departments including Sales, Purchasing, Shipping/Receiving and more
Other duties as assigned

Qualifications and Job Requirements:

Completion of post-secondary education
Minimum 1 year customer service, office experience, or equivalent
Proficient in Microsoft Office 365 (MS Excel, Word & Outlook)
Strong attention to detail and ability to maintain a high level of accuracy
Excellent communication skills, articulate and effective listening skills
Strong customer focus and ability to navigate complex customer issues

Location: 1100 Venables Street, Vancouver, BC V6A 2E2. Accessible to multiple bus lines.

Schedule:

Working 5 days a week
Weekdays : Rotational Shift
May be required to work a Sunday shift

What We Offer

Employee benefits including extended health and dental after 3 months waiting period
Company matching Group Pension Plan after 3 months waiting period
Paid time off including 2 weeks' vacation time, 5 sick days, 2 personal days and more
Career development opportunities

#FPC1

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Benefits:

Casual dress
Company pension
Employee stock purchase plan
Extended health care
Paid time off

Schedule:

Day shift
Holidays
Monday to Friday
Weekends as needed

Application question(s):

This role is required 100% on site. Do you meet this role requirement?
You may be required to work a Sunday shift . Are you comfortable with that?
How do you commute to work ?
Are you eligible to work full time ?

Work Location: In person

Freshpoint Vancouver Ltd

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Customer Service Representative