The Eight Branches Teaching Clinic is offering an exciting opportunity at the forefront of healthcare and education for a dedicated and proactive Administrator with superior customer service skills. The Clinic Administrator will be responsible for the customer experience of our Teaching Clinic practice by attending clients both in person and over the phone. The new hire will work all Teaching Clinic hours (which are subject to change every semester).

Job Responsibilities:

- Customer Experience

Greet every visitor of the clinic with professional attire and appearance
Maintain a friendly, helpful and solution-focused communication at all times
Support the coordination of patient care and students
Provide feedback to the Team on Student performance and issues
Manage the daily schedule and coordinate the flow of patients within the clinic
Manage phone lines and support Member relations
Provide detailed information on the different services offered at the clinic

- Daily Operations

Coordinate the scheduling of appointments for acupuncture and massage
Coordinate the signup process of new Members by providing all forms needed and making sure they are returned complete
Call leads obtained through our marketing efforts daily
Coordinate appointment reminders and payment deadlines
Liaise with consultants for bookings, follow-ups and invoicing
Ensure that linen inventory is sufficient for each clinic
Responsible for taking garbage, recycle and compost outside at the end of each shift
Responsible for sanitizing common areas at the end of each shift

- Clinic Support

Preparation and maintenance of patient charts, including the orderly filing of all results and correspondences received
Review of telephone, facsimile, surface mail and email messages including charting and physician notification
Forwards information to other physicians respecting patient confidentiality and privacy including retrieval of release of information documents as necessary
Track receipt and work hours and submit to the accountant
Participates in other miscellaneous administrative duties as assigned
Check all rooms for cleanliness and assure a pleasant environment is maintained at all times

Job Type: Part-time

Pay: $18.00-$19.00 per hour

Expected hours: 10 – 30 per week

Schedule:

Holidays
Monday to Friday
Night shift
Weekends as needed
FULLY ONSITE ROLE

Email resume and cover letter to vicepresident@eightbranches.ca

Eight Branches College of Eastern Medicine

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Clinical Administrator