Paulo Alberto Alves dos Santos

Skills

Financial Expertise: Bilingual Banking Specialist, Credit Risk Specialist, Investment Portfolio Management, Loan Specialist and Banking Services Compliance.
Custume Service Skills: Proactive, Critical thinking, Organized, Teamwork, Analytical and Problem-Solving Skills
Tools and Technologies: MS Office, Tableau, Windows, Workflow and Mac Os.
Languages: English and Portuguese fluency.

About

Bilingual fluent in English and Portuguese, with a proven track record of providing excellent customer service, building strong relationships, and ensuring accurate financial transactions. With over 6 years' experience in the banking sector and knowledge of cash handling, banking operations and financial consultancy. My education includes a bachelor's degree in International Relations from UNILUS in Brazil and I am currently pursuing a diploma in Global Business Management at Georgian College here in Toronto. Proactive and analytical with critical thinking skills, bringing a problem-solving mindset to all tasks. I look forward to leveraging my skills and passion for helping clients achieve their financial goals.
In my previous roles, I have managed highly valued clients and confidential information while meeting aggressive deadlines. My experience includes providing credit analysis, collections, and credit risk assessments, among other responsibilities. I am eager to further develop my skills and knowledge in a new environment to become an increasingly qualified professional.

Also worked in costumer service and cashier sector in Ireland, as a result I have honed my verbal communication skills in multicultural environments. This experience has equipped me to interact effectively with clients, vendors, and staff from diverse backgrounds. I am now seeking a stimulating company where hard work, fairness, authenticity, and quality are valued.

In addition to my technical skills, I am known for my ability to build collaborative relationships and bring people together towards a common goal. I have a natural aptitude for critical thinking, which has been instrumental in my success in managing banking services operations, customer communications, and revenue growth initiatives.