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Marjhory Crispin

Customer Service Professional in Tourism and Hospitality | Multilingual | Proven Sales and Training Expertise | Proficient in Booking Systems and Administrative Support
Toronto, Ontario, Canada
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Skills

• Customer Service Excellence
• Trilingual Communication (English, Spanish, French)
• Problem Resolution
• Proficiency in Word, PowerPoint, Excel
• Sales and Marketing Strategies
• Cruise Line Booking Systems • Training and Development
• Event Coordination
• Administrative Support
• Relationship Building and Client Engagement
• Ticketing and Reservation Systems
• Airline Operations and Procedures

About

Dynamic and multilingual Guest Services Representative with extensive experience in customer service, tourism, hospitality, and administration. Proven ability to excel in sales, event coordination, and guest services within the travel industry. Adept at resolving problems efficiently, training teams, and engaging clients through exceptional communication skills. Proficient in using industry-specific booking and reservation systems, as well as Microsoft Word, PowerPoint, and Excel.