Skills
• Customer service excellence
• Cross-functional collaboration
• Performance evaluation
• Event coordination
• Guest relations
• Interpersonal skills
• Policy implementation
• Effective multitasking
• Conflict resolution
• Complaint handling
• Attention to detail
• Problem-solving abilities
• Decision-making capabilities
• Organizational skills
• Quality assurance
• Reservation management
• Process improvement
• Microsoft Office proficiency
• Strong leadership
• Team management
• Proficient in Microsoft excel
• Oral and writing communication
About
Dynamic individual well-versed in overseeing front desk operations in a fast-paced office environment. Skilled in developing customer service standards, streamlining workflow processes, and proactively managing daily operations. Possesses expertise in handling customer inquiries and complaints, while leading a large team of employees. Adept in leveraging strong problem-solving, organisational, and communication skills to optimize operational efficiency and customer satisfaction.
Profile Photo
