PATIENT ENGAGEMENT & RETENTION SPECIALIST | Hybrid position (in-office/remote) - Midtown Toronto

Join a dynamic team at FORM FACE + BODY and play a crucial role in helping patients achieve their hair restoration goals. We are seeking a compassionate and results-oriented Patient Engagement & Retention Specialist to guide patients through their journey and build lasting relationships.

About FORM FACE + BODY

At FORM FACE + BODY, we are passionate about helping individuals regain their confidence through innovative hair restoration solutions. We value collaboration, compassion, and a commitment to excellence. We offer a supportive and rewarding work environment where you can grow your career while making a positive impact on the lives of others.

Your Responsibilities:

Present treatment options to prospective patients across different regions through virtual & in-person meetings.
Provide accurate information to patients regarding surgery, pricing, and scheduling.
Manage and address patient questions accurately, concisely, and in a timely manner.
Enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
Proficiently use computer tools such as Outlook, Word, and Excel for tasks such as results tracking, reporting, EMR systems for follow-up tasks, and managing patient-related activities.

Your Qualifications:

Strong interest in the medical field with a passion for delivering excellent customer service.
Proven experience in customer service or retention within relevant industries such as medical aesthetics, healthcare, or luxury services (e.g., cosmetics, retail, banking, insurance, travel sales, restaurants, gyms).
Experience as an Account Manager or Sales Representative is considered an asset.
Demonstrated ability to exceed customer satisfaction targets.
Strong desire to succeed while helping customers achieve their goals.
Excellent organizational, time management, and problem-solving skills.
Results-oriented and self-disciplined with a strong work ethic.
Exceptional interpersonal and communication skills with the ability to build rapport and trust quickly.
Empathy and active listening skills.
Ability to handle challenging conversations with professionalism and grace.

Benefits:

Bonus eligibility
Permanent full-time or Part-time positions available
Opportunity to work with experts in Plastic Surgery and Hair Restoration
Be a valued member of a supportive and growing team
Please submit your resume and cover letter on Indeed

FORM FACE + BODY is an equal opportunity employer and values diversity. We encourage applications from all qualified candidates

Job Type: Part-time

Pay: $18.85-$30.00 per hour

Flexible language requirement:

French not required

Schedule:

Monday to Friday

Education:

Bachelor's Degree (preferred)

Experience:

sales: 2 years (required)
Pharmaceutical Sales: 1 year (preferred)

Work Location: Hybrid remote in North York, ON M3C 1J4

Form Face & Body jobs

Patient Engagement & Retention Specialist