As an Account Coach, you will manage a portfolio of Royalty Rewards® clients and will play a key role in client retention.

You will be a trusted advisor and consultant, working directly with Independent Business Owners in the restaurant, retail, and automotive industries.

Your focus will be to implement and grow successful, custom marketing programs on a client-by-client basis.s: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

For prospective clients, you will close leads, convert them into new clients (and eventually into raving fans!)

For new clients, you will support onboarding, helping to customize marketing campaigns based on the individual business, ordering support materials (like signage for their business), providing training resources for their team, and ensuring they focus on what is needed for success in their first 90 days of the program.

For seasoned clients, you will monitor and review existing marketing campaigns, key performance indicators, and will provide additional solutions that will enhance their program.

For all clients, you will build strong relationships. You will understand their goals so you can help them achieve them, and their challenges so you can help them overcome them.

Your time will be spent both identifying areas for growth and opportunity, as well as pinpointing what isn’t working optimally, on a client-by-client basis. You will provide clients with data, reporting, feedback and resources to help in their decision making.

You will support our marketing efforts by promoting new marketing campaigns, new offerings, seminars & workshop registration, new customer acquisition programs, and other initiatives to your client base

You will co-ordinate with fellow team members on new projects, solving problems and developing solutions.

Qualifications:

You have a PROVEN background in:

Relationship Building

Sales and Persuasion

Account Management

Client Retention

A Remote Work Environment

For us, a proven background means that you have applicable experience and can demonstrate a history in each area. The industry you come from is less important, but experience in a B2B environment is helpful!

You EXCEL at the following skills:

Communication. You can deal with a wide variety of people with tact, courtesy, and professionalism, and can convey important details and sensitive information effectively, both verbally and in writing.

Sales. You have established sales, presentation, and persuasion skills. You can overcome objections, negotiate, and close…and you like doing it.

Organization & Time Management. You can effectively keep track of multiple accounts, projects, calls, meetings, and deadlines in an organized manner.

Attention to Detail. You are a maniac about follow up, you triple check everything, and take pride in being accurate.

Initiative. You are self-driven and can work within deadlines & under pressure, in an autonomous environment. You don’t wait for anyone to tell you exactly what to do.

You are DRIVEN by:

Sales. You have hustle and approach everything with your persuasion tactics.

Goals. You are motivated by setting and reaching goals.

Client Success. You love to help and serve and are dedicated to helping clients reach & surpass goals.

Communicating. You don’t groan when your phone rings. You truly enjoy conversing with clients over the phone and virtually.

Money. You want to be rewarded for your measurable accomplishments.

Change. You work well in a fast-paced environment of change.

Royalty Rewards® jobs

Account Coach