We are seeking passionate, skilled professionals who are committed to delivering exceptional support and driving innovation within production operations with a major financial organization.

What You’ll Be Doing

Within the financial services environment the Production Support Engineer is responsible for providing expert-level production support for critical Tier 1 applications in a 24/7 environment. This role involves managing incident, problem and change management, coordinating with cross-functional teams to resolve issues and ensure optimal service delivery. You will leverage your technical expertise to monitor, maintain, and enhance the performance and security of applications, systems, and infrastructure.

This requires strong skills in communication and proactiveness. Our ideal candidate will be eager to be part of a team and be an effective collaborator.

How You’ll Succeed

Incident & Problem Management: Lead the resolution of incidents, ensuring swift recovery and minimizing service disruption. Collaborate with business and technical teams to identify root causes and find improvements that prevent future occurrences.
System Monitoring & Performance Optimization: Leverage tools such as Dynatrace to monitor the health and performance of critical systems. Implement performance upgrades for infrastructure and applications to support business objectives.
Technical Expertise & Innovation: Apply your knowledge of technologies like Redhat Linux, IBM MQ/Kafka, SQL/Oracle DB, Java, and microservices to ensure seamless application performance and address complex production challenges.
Collaboration & Cross-functional Leadership: Work closely with cross-functional teams to maintain infrastructure and application upgrades. Guide teams in production support processes, ensuring that upgrades are executed smoothly and meet business requirements.
Security & Resilience: Ensure that all systems and applications meet security, resiliency, and compliance standards. Implement and maintain disaster recovery exercises to safeguard against potential disruptions.
DevOps & Continuous Integration: Support the deployment of CI/CD pipelines using tools like Jenkins, Artifactory, and GitHub Actions to streamline development processes and improve deployment speed.

Who You Are

You are a seasoned IT professional with over 7 years of experience, including 5+ years of expertise in 24/7 production support roles, with a proven track record in handling critical Tier 1 applications and infrastructure upgrades. Preference will be given to candidates within the banking domain and previous experience within the payments space.

You bring a wealth of knowledge in incident management, system monitoring, and the change management process, with hands-on experience with CCR projects.
You have a solid understanding of microservices architecture, containerization technologies (i.e. Redhat Openshift, Kubernetes, Docker)
You have a strong background in infrastructure and application monitoring tools (i.e. Dynatrace). In addition, you have working knowledge of file transfer software and scheduling tools (i.e. Autosys)
You have experience in security and resiliency standards and are proactive in ensuring applications and infrastructure meet organizational and regulatory requirements. You also have proven experience in disaster recovery (DR) exercises.
You are an enthusiastic collaborator. You thrive in collaborative environments and have strong teamwork and leadership skills, working effectively across functional teams to ensure business continuity.
Passion drives you. Your passion for innovation and continuous learning drives you to stay ahead of industry trends and apply the latest technologies to enhance system performance and operational efficiency.

What We Offer

We’re committed to your professional growth. We start with your strengths and ambitions and create opportunities to help you reach your full potential. We offer competitive compensation, benefits, and a flexible and supportive work environment to foster your success.

Job Type: Full-time

Pay: $82,829.00-$91,304.00 per year

Benefits:

Paid time off

Schedule:

Monday to Friday

Experience:

banking: 3 years (required)

Work Location: Hybrid remote in Toronto, ON

Expected start date: 2025-01-20

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