Job Title: Client Engagement & Volunteer Coordinator

Status: Full Time, Permanent

Union: N/A; Non-Union Position

Salary:

$50,813 $52,337 $53,908 $55,525 $57,190 $58,906 $60,673

Location: 3 Concorde Gate

Schedule: 40 Hours per week. Monday to Friday

Positions Available: 1

Department: Transition & Community Partnerships

Supervisor: Director, Transition & Community Partnerships

The Role:

The Client Engagement & Volunteer Coordinator is responsible for providing comprehensive guidance, resource coordination, and engagement opportunities for Bellwoods’ clients. With both a focus on recreation and volunteers, the Coordinator ensures that clients have access to activities that promote socialization, physical health, and overall well-being and is responsible for the recruiting, training, scheduling, and managing volunteers for all Bellwoods’ sites.

This position ensures that volunteer programs run efficiently and effectively, supporting the organization's mission and goals and that clients are provided engagement opportunities aligned to their interests and needs.

The Client Engagement & Volunteer Coordinator reports directly to Director, Transition & Community Partnerships and ultimately to the Chief Executive Officer.

Primary Responsibilities:

Client Engagement

1. Recreation and Activities Planning

Coordinate and implement recreational activities, such as community outings, physical programming, 1-1 visits, or social gatherings that align with clients’ interests and needs.
Create a variety of engaging, accessible, and inclusive engagement options to promote social connections, physical fitness, and overall wellness for clients.
Encourage clients to participate in local clubs, sports, hobbies, and community-based events to foster a sense of belonging and engagement in their local community.

2. Socialization and Community Engagement

Organize and lead group programs to encourage socialization and community involvement.
Assist in the coordination and efficient delivery of the Food Bank items, ensuring that resources are distributed effectively, and clients receive the necessary support in a timely manner.

3. Appointment Scheduling and Reminders

Help to coordinate and schedule Community Healthcare Service appointments for clients, ensuring there are no conflicts and that appointments align with their availability.
Ensure timely reminders to clients about upcoming appointments.

4. Evaluation and Quality Improvement

Monitor clients’ participation in recreational opportunities and track the impact of these on their overall well-being.
Maintain records of client engagement in programming, ensuring confidentiality and secure documentation.
Provide regular reports to management on client engagement, outcomes, and any emerging trends related to recreational needs or challenges.
Administer a post-event Engagement Survey following each event and analyze the feedback to enhance the planning and execution of future events.

Volunteer Coordination

5. Volunteer Recruitment

Develop and implement strategies to attract new volunteers using various channels.
Build partnerships with local organizations, schools, and businesses to expand volunteer base and opportunities.

6. Volunteer Onboarding and Training

Conduct orientation sessions for new volunteers, explaining organizational policies, procedures, and safety protocols.
Provide necessary training to volunteers based on their roles, ensuring they are prepared and confident in their responsibilities.
Maintain up-to-date training materials and resources.

7. Volunteer Scheduling and Assignment

Develop and manage volunteer schedules to ensure adequate coverage for events, programming and clients 1-on-1 needs.
Match volunteers with appropriate roles based on their skills, interests, and availability.

8. Volunteer Support and Engagement

Serve as the primary point of contact for volunteers, addressing questions, concerns, or issues that arise.
Foster a positive, inclusive, and supportive volunteer environment.
Recognize and celebrate volunteer achievements and milestones through events, awards, and other forms of recognition.

9. Program Monitoring and Evaluation

Track volunteer hours, activities, and performance using volunteer management tools.
Collect feedback from volunteers, clients and other staff to evaluate the effectiveness of volunteer programs.
Review program data to improve and optimize volunteer engagement and retention.

10. Communication and Outreach

Communicate regularly with volunteers to provide updates, opportunities, and Bellwoods news.
Collaborate with staff members to understand volunteer needs and ensure integration into programs and events.
Promote volunteer programs through various communication channels, including newsletters, social media, and local events.

11. Administrative Tasks

Maintain accurate records as per the Bellwoods’ Volunteer File requirements.
Prepare reports on volunteer program outcomes and metrics for internal and external stakeholders.
Ensure compliance with legal, health, and safety regulations related to volunteer activities.

Requirements:

Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
Post-Secondary degree or diploma in Recreation, Social Services, Leisure Studies, Activation, Volunteer Management or a related discipline.
Equivalent work experiences to be taken into consideration.
Valid Driver’s License, an asset
One (1) year of relevant experience
Ability to work independently as well as within a multidisciplinary team.
Excellent communication skills, both oral and written.
Demonstrated leadership ability.
Well organized and self-directed and able to work with minimal supervision.
Demonstrated ability to work with individuals, their care team members, caregivers and others in their support network to achieve their goals and support them to remain in a community environment.
Working knowledge of community programs and services.
Ability to work with diverse groups and manage relationships effectively.
Knowledge of local recreational resources, social programs, and community activities that would align with client needs.
Problem-solving and conflict resolution skills.
Creative thinking and ability to design fun, inclusive, and accessible engagement opportunities for clients.
Organizational and time-management skills to plan and manage multiple activities aligned with client schedules.
Proficient in MS Suite.
Ability to travel to multiple sites is required.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Type: Full-time

Pay: $50,813.00-$60,673.00 per year

Benefits:

Dental care
Employee assistance program
Life insurance
RRSP match

Schedule:

Monday to Friday

Ability to commute/relocate:

North York, ON M3C 3N7: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Bellwoods Centres for Community Living jobs

Client Engagement & Volunteer Coordinator