Purpose

Rocky Mountaineer (RM) is the world’s largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company

As a Luggage Host you are responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination. The primary purpose of this position is to deliver luggage handling services to ensure all guest luggage is safely and accurately delivered to/picked up from hotels or loaded into transport trucks. You will also assist at our Stations with the boarding/de-boarding of our trains by providing assistance to guests and other team members.

This position is deemed Safety Sensitive since regular access to an active railway area is required. The LP is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Key Areas of Accountability

Guest Experience

Luggage Handling: Manage the journey of our guest luggage with care, making sure every guest’s belongings are safely handled.
Train Arrivals/Departures: Assist at train arrivals/departures by providing help to guests with mobility requirements, marshalling motorcoaches and other tasks as required.
Station/Guest Centre Aesthetics: Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming environment for everyone.
Communication and Problem Solving: Identify issues when they arise and work with other team members/management to promptly resolve.
Special & Mobility Guest Requirements: Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.

Leadership and Engagement

Help foster a safe, respectful, and positive work environment, supporting team orientation, training, and communication.
Uphold RM brand standards and contribute to team motivation, relationship-building, and goal achievement.
Collaborate with management to recommend and implement guest experience improvements.

Safety and Security

Ensure adherence to RM safety and security standards, promoting a culture of safety and assisting in emergency response procedures.
Report and support investigations of workplace incidents promptly and accurately.

Qualifications

Education/Certifications/Knowledge

Valid AB or BC Driver’s License required with demonstrated safe driving record
Second language an asset

Experience

Experience in customer service an asset

Skills

Professional communication skills, both verbal and written
Ability to multitask and take initiative
Ability to work independently and as part of a team
Highly organized with strong attention to detail
Energetic, motivated, hardworking and committed to guest service

Work Environment

Safety-sensitive environment with exposure to railway operations
Early mornings, evenings, weekends, and split shifts; possible overtime
Must be able to push, pull, lift and carry up to 50 pounds
Required outdoor work in a variety of weather conditions
Must be legally authorized to work in Canada through the end of the season (April – October)

Perks And Benefits

Health Care Spending Account (starts at $300)
Friends and family rail tickets and packages discount
Two annual complimentary rail passes (beginning your 2nd season)
Seasonal wage increases
Work shoes reimbursement
Exclusive discount with various partners on Perkopolis
Growth opportunities
Fun and inclusive team environment

Hourly wage: $21.80/Hour

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodations during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply in order to receive interview updates

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

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