Job Summary
As an Application Support Engineer, you will serve as a trusted technical advisor and support specialist to our customers. You will work across the entire software lifecycle—performing requirement analysis, functional and technical design, coding, configuration, testing, deployment, and ongoing support. Your goal is to ensure stable, efficient, and secure application environments that meet clients’ technical and business needs.
Primary Responsibilities
- Requirements & Design: Analyze business and technical requirements in collaboration with customers, application vendors, and system administrators; create clear functional and technical design documentation.
- Issue Resolution & Support: Identify root causes of reported issues—whether network, hardware, process, or software—and coordinate with the appropriate teams to drive resolutions. Keep customers informed throughout the process.
- Configuration & Development: Configure commercial applications (including image capturing, facial recognition, and SQL databases) to meet technical requirements. Develop and maintain code to support new features and enhancements.
- Testing & Deployment: Package and deploy code releases to various environments, including User Acceptance Testing and Production, following change management processes and proper documentation.
- Ongoing Maintenance: Provide 2nd and 3rd level support for applications and related software. Partner with Development and Project Managers on status updates and ensure timely completion of deliverables.
Secondary Responsibilities
- Manage incoming implementation requests from clients and vendors.
- Participate in regular status meetings with the Manager to provide updates on progress and issues.
- Troubleshoot and resolve production issues at both server and client endpoints.
- Perform additional related tasks as assigned to support the overall IT team.
Qualifications, Experience And Educational Requirements
Work Experience & Qualifications:
- Minimum of 3 years of software development or application support experience in a Windows environment.
- At least 2 years working with MS SQL (queries, stored procedures, functions).
- Solid foundation in object-oriented programming with proficiency in Java or C#.NET.
- Familiarity with Apache Tomcat or similar application containers.
- Proven ability to troubleshoot across network, hardware, OS, and software layers.
Skills and Competencies:
- Strong analytical and problem-solving abilities with attention to detail.
- Excellent written and verbal communication skills for both technical and non-technical audiences.
- Demonstrated ability to manage multiple projects and deadlines simultaneously.
- Comfortable working collaboratively in a team environment.
- Willingness to work outside regular office hours when necessary and to travel periodically to regional and global sites.
Education:
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a closely related field.
Working Conditions
- Primarily an office-based role, requiring extended periods of sitting.
- Some evening or weekend work may be required to meet deadlines.
- Occasional travel to regional or international offices and production sites.
Additional Information
- This job description is not intended to be all inclusive. The candidate hired will also perform other reasonable related business duties as assigned by the supervisor. The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment. Veridos Canada Ltd. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status, or valid work permit. Please note: Reference Checks and Credit, Criminal Background Checks will be administered on suitably qualified candidates.
We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. If you would like to contact us, please contact Human Resources at jointheteam@veridos.com
