Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls .
Girl Guides of Canada is seeking a
Membership Screener. (Contract until August 2025)
- Remote Contract Position.
About This Opportunity
Reporting to the Team Lead, Membership Screening, the Membership Screener will focus on providing exceptional customer service to GGC’s members and potential members in line with GGC’s customer service philosophy. This position is part of a team that is critical to the success of growing the organization by quickly and efficiently screening new member applicants.
The Membership Screener Will
- Administer time-sensitive membership application and screening processes which includes initial contact with adult volunteer inquiries, interviews, police records checks (PRC) and completion of references.
- Monitors screening requirements.
- Maintain confidential member and non-member volunteer records and department files.
- Produce and distribute status reports for application and screening processes.
- Support mailing, emailing, faxing, filing, shredding, report preparation, and data entry.
- Advanced Microsoft office document preparation.
- Other administrative tasks that support the application and screening process.
- Apply organizational policies regarding inclusivity to content, member communication, and customer service.
You Should Apply If You Have
- Relevant education and/or work experience in a customer facing role.
- Experience and/or comfort on the phone and passionate about providing exceptional service.
- Comfort with ambiguity and working in a fluid, fast-paced environment.
- Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking, and attention to detail.
- Active listening skills, understanding how to absorb information and take appropriate action.
- Experience working with a membership database (iMIS an asset) and understanding the importance of leveraging data to present useful insights.
- Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.
- A commitment to apply organizational policies regarding inclusivity to content, member communication and customer service.
Annual Salary Starting: *$44,060*
- Salary based location, Greater Toronto Area
This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.
GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.
Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca .
We thank all candidates for their interest. Only those selected for an interview will be contacted.
