eCommerce Operations Specialist II
Are you passionate about eCommerce and always looking to improve operational processes and partnerships?
As the eCommerce Operations Specialist II you will play a pivotal role in ensuring a best-in-class customer experience on BestBuy.ca. You will execute and enhance operational processes, and work with cross functional and cross-team initiatives to bring experiences to life.
We practice a remote first working model, leveraging in person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative and social purposes.
Make a difference on our eCommerce Operations team as an eCommerce Operations Specialist II
What you’ll do:
- Execute daily operational processes, including product fulfillment attribute changes, inventory availability investigations, set up backorder and pre-orders, product review and syndicated content optimization and troubleshooting, promotional letters to customers, and managing tickets related to operational defects or bugs.
- Partner closely with internal teams to smoothly plan and execute new product launches.
- Partner with operational and technical teams to maintain and update fulfillment configurations.
- Collaborate closely with the eCommerce Operations community to establish and achieve community objectives.
What we’re looking for:
- 1-2 years previous experience in related operations fields.
- Strong communication, both written and verbal.
- Comfortable with ambiguity, and can think critically to solve complex problems.
- Experience in Excel and SQL, including data manipulation and writing queries.
- Detail orientated and ability to thrive in a fast-paced environment.
- Curious, and enjoy troubleshooting complex issues.
- Highly collaborative and can work closely with multiple teams.
Why you’ll love it here:
- Remote-first work environment
- Employee discounts on awesome tech from day one
- Flexible health benefits and wellness program
- TFSA and RRSP programs
- 100% matched company pension plan
- Training programs to build new and transferable skills
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.
Join our amazing team!
We are looking for people just like you.
Annualized base pay range
$48,000.00 - $53,000.00
Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
