Sales and Artistry Coordinator, Toronto

Charlotte Tilbury Beauty • Full-time • Toronto, ON, CA • 1d ago

What the job does{{{{:}

}}}After a period of rapid growth at Charlotte Tilbury, we are looking for a Sales & Artistry Coordinator to support our Toronto mark

et!The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Coordinator's responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury 5 P's Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry coordinator is also responsible for strategizing future needs while executing with excellence{{{{:}}}} sales, brand engagement, merchandising, operations, training, and retail relation

ships.This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awar

eness.
SalesDrive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and of Business (MOB), 0 + 12 Budget (Sales Plan),door ranking, and product r
anking Determine individual and team sales targets to meet and exceed
plan Communicate agreed targets and work with direct reports to agree sales objectives and delive
r them Inspire and motivate non CT payroll door teams to continue to drive sales via the Tilbury Touch when SAC is not i
n doorParticipates in regional meetings, team conference calls and regular touchbases to share best practices and create solutions to address business
needsAnalyze business performance and proactively suggest improvement opportunities through artistry, education and oper
ationsResponsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guid
elinesThink creatively to ensure business growth year ove
r year Consistently promote the Tilbury Touch to the team and cus
tomersCustomer S
erviceLead by example at all times to promote the Tilbury Touch and exceptional customer service to drive Brand awareness i
n doorIdentify ways to improve Charlotte Tilbury service extended through retail employees through in store support, training and ev
enting Manage customer queries, through the use of sound judgement and achieving positive ou
tcomesWork collaboratively with the Education and Artistry team to ensure we are providing and receiving continuous training and development. This ongoing development should be both internal and external to ensure Charlotte Tilbury standards are achieved in areas of service, artistry and product kno
wledgeTake every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guid
elinesHelp provide an atmosphere that motivates and inspires MAGIC service, both internally and exte
rnallyResponsible for improving and evolving personal artistry skills as to lead by example in all
areasMaintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and at
tire. Team Devel
opmentProactively anticipate staffing and support needs for driving
salesCreate a positive, cohesive, cooperative team culture in
storeFacilitate high impact trainings that include key instore Retailer trainings (ie{{{{:}}}} Sephora BFD / Nordstrom Stay
and Play)Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings and a collaborative leaders
hip styleRecognize and celebrate great pe
rformance O
perationsImplement door development plans and schedule support to address business gro
wth needsEnsure that the counter is ‘customer ready' from open to close of
businessMaintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optim
ize salesSchedule to optimize coverage according to customer flow and busin
ess needsControl store expenses (i.e. counter consumables) within budget g
uidelinesImplement visual merchandising, new launch displays and collateral placement as directed by the Mag
ic officeMaintain excellent counter hygiene
standardsMaintain technology on counter, to include screens, iPad
and musicRaise operational issues for resolution in a time
ly mannerEnsure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned as
set formsAccountable for completing all administrative assignments by their
due date Store and Retail Partnership
{{{{:}}}}Establish and develop a cooperative and mutually respectful relationship with the entir
e store team Build relationships that are meaningful through strong communication, reliability and partnership Maintain the store standards and policies at all times Proactively suggest win-win opportunities to drive sales

within store

RequirementsYou Will H

ave{{{{:}}}}1-2 years of Beauty indu
stry experience1-2 years of Beauty retail management experience - Se
phora preferredIntermediate skills in MS Office including{{{{:}}}} MS Word,
Excel, and OutlookExcellent numerical and
analytical skillsAbility t
o influence othersExcellent communicator, bot
h written and oralDemonstrated ability in creating sales strategy and consistently ac
hieving sales planDemonstrated success in develo
ping winning teamsMust possess strong strategic thinking and deci
sion-making skillsMust be able to create winning partnersh
ips with retailersFlexible schedule,
including weekendsAbili