Office Experience Assistant

Boston Consulting Group (BCG) • Full-time • Toronto, ON, CA • 1d ago

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.

What You'll Do

Requirements

The Office Experience Assistant provides front desk coverage, assistance with facilities maintenance, meeting and event coordination as well as any administrative requirements in general for the Toronto office. These duties are performed with the highest level of customer service. As a member of the Office Experience team, you will:

Facilities & Coordination

Handle maintenance calls to building representatives (i.e., temperature control, bulb replacement, general repairs etc.) and follow through until all issues are resolved
Manage purchasing of kitchen and office supplies; routinely restock kitchen and office supplies as needed
Maintain overall appearance of conference rooms, workspaces and kitchen daily; provide assistance if immediate clean-up of a public space is required
Facilities duties to include, but not limited to:
- Maintaining overall appearance of the office
  - Check all conference rooms, communal areas, offices and workstations throughout the day to ensure that all work areas are clean, and supplies are fully stocked
  - Check all printers to make sure they are fully stocked with paper and functioning properly; dispose of any client confidential materials that have not been picked up from the previous day
  - Coordinate recycling/shredding efforts
  - Perform other projects as assigned or required (quick errand outside of the office for urgent request of materials)

Kitchen coordination

Responsible for overall cleanliness and organization of office kitchen and ensure proper maintenance of kitchen equipment
Replenish kitchen supplies throughout the day
Take weekly inventory of supplies and order as necessary
Facilitate catering order placement and clean-up for any all-staff or internal meetings

Events & Special Projects

Assist with research, logistics and set-up for both internal and external events; manage food orders from outside caterers; process invoices, manage budgets and identify opportunities for savings
Provide support with any special or internal projects such as annual review of vendors, pilot of new room booking tools etc.
Other duties as needed.

Hospitality

Greet visitors in a professional and courteous manner
Communicate effectively and professionally via phone, email and in-person with all levels of BCG staff, clients and guests
Obtain information to promptly direct callers to appropriate BCG / external resources
Handle guests’ individual needs during their visit, including registration, office assignment, direction of car and food service requests and administrative/logistics support
Maintain meetings and events calendar, ensuring all meetings are entered in the room booking reservation system
Other duties as needed

What You'll Bring

1-2 years in an office or customer service environment
Ability to spend significant time walking and standing
Ability to lift and deliver large packages
Ability to work within a budget
Flexibility to work overtime
Computer literacy required with good knowledge of Outlook, Microsoft Word, Excel, PowerPoint

There are a few key things we look for – do you have what it takes to step into these shoes?

High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times
Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency
Excellent organizational and time management skills; ability to meet deadlines
Excellent oral and written communication skills
Ability to successfully manage competing priorities, keeping constant sight of the overall objectives
High degree of flexibility in a demanding, fast-paced and frequently changing environment
Sweats the small stuff – strong attention to detail and accuracy, particularly when under pressure
Organized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
Relationship-oriented – extremely people focused with a certain 'joie de vivre' and the ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST)
Good judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
Trustworthy -- discreet (you will be privy to confidential information)
Team player – proactively seeks opportunities to help others, will go above and beyond in order to get the job done

Who You'll Work With

While the consultants spend most of their time at the client site, back here at home base (aka the Toronto office) you will be surrounded by a business services team (BST) that consists of a group of really smart, highly motivated, and team-oriented people. Office Experience Assistants actively participate in office life, are flexible and willing to help fellow Business Services Team (BST) members and collaborate across functions. We work hard together, and we go out of our way to support each other – we want everyone to be successful, individually and as a team. Your manager will be a great resource for support and troubleshooting and will provide developmental guidance and support as your grow your career at BCG.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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