Store Associate

YSM's Double Take Thrift • Part-time • Toronto, ON, CA • C$ 17 / hour • 1d ago

Company description

Double Take Thrift Store is a Yonge Street Mission social enterprise that is committed to both serving the community and lowering its environmental footprint. Located in the downtown east end of Toronto, we work to provide a dignified and enjoyable shopping experience to a diverse group of customers.

Job description

Double Take is seeking a Part Time Store Associate to provide excellent customer service on the sales floor, operate the cash register and assist in the general operations of the store between 9:30am-8:30pm. If you have a passion for community work and want to be a part of lowering textile waste in the fashion industry, this may be for you!

Responsibilities:

Reporting to the Assistant Manager, the successful candidate will be responsible for:

Greeting customers, offering assistance and keeping the store neat and tidy
Operating the cash register with proper cash handling practices
Assisting in receiving donations with excellent customer service
Working with volunteers to ensure a smooth production flow
Tidying and cleaning
Sorting donations as needed
Assisting with Online activities such as order fulfillment and preparations for posting
Answering phone and responding to questions regarding the store and donations, passing messages on to the supervisor if there is a need for a call-back
Giving a positive and professional image to the public, co-workers, and partners
Placing clothing on hangers and items on racks in the appropriate area
De-escalating difficult situations with community members with empathy and through a trauma-informed lens
Conducting work activities safely and securely by following our Health and Safety and Loss Prevention policies
Additional duties as required ensuring the effective function of Operations

Qualifications:

The successful candidate will have the following skills and training:

Excellent communication and active listening skills
Superior customer service skills, focused on patience and empathy
Strong interest in serving community
Ability to understand and follow written or verbal instructions
Excellent organizational & problem solving skills
Ability to work in a Team environment with cooperative principles
Capable of working independently with enthusiasm & initiative
Good command of the English language
Current on merchandise knowledge, industry trends and competitive pricing
The ability to lift and carry up to 50 lbs. to lift and move boxes and bags of donations
Demonstrated commitment to YSM’s/Double Take’s mission and values
Computer experience as asset, particularly with Microsoft Word and Google Docs
Ability to work flexible hours, including evenings and weekends; a police check will be required