Business or Functional Unit:
- Global Messaging Services
Describe your department - size, structure, team culture:
- Team they will be working on consists of 5 people
Daily Responsibilities:
- Join this highly motivated and highly technical support team where you will find yourself expanding your IT knowledge on various technologies.
- The Messaging Sharing Discovery Support team is responsible for the resolution of incidents coming into our bin as we are a level 2 support team.
- MSDS works closely with TSS Level 1 as incidents are forwarded to us by them and in turn MSDS escalates if required to DSS and DEV teams such as SharePoint, Office, RightFax, Email Infrastructure, Enterprise Archiving Infrastructure.
- The rare opportunity to work with more than just one application is available for the person that joins our team.
- The chance to enhance your overall knowledge and exposure to so many applications is right here.
- Furthermore, you will be able to work on improving existing and or create new processes that are used by MSDS and our support/dev partners.
Project Name(s), if applicable:
- SharePoint
- Office 2013/2016
- 365 Apps
- RightFax
- Email Infrastructure
- Enterprise Archiving Infrastructure
What program/technology/software knowledge is essential for this role?
- SharePoint, Office, RightFax, Email Infrastructure, Enterprise Archiving Infrastructure
Must-have Skills/Experiences:
- University or College Degree in Computer Science or a related field or equivalent years of experience as a Technical Analyst
- Knowledge of incident management
- Knowledge of Electronic Faxing Products such as Rightfax
- SharePoint 2013/2019/Online
- Office 2013/2016, 365 Apps
- Demonstrated ability in written and oral communication skills along with strong presentation skills.
- Ability to determine the information and communication needs of the stakeholders and project.
- Strong organizational, time management and incident management capabilities.
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
Nice-to-have Skills/Experience:
- Technical Certification in an IT area
- Lean Six Sigma methodology understanding
- Agile methodology understanding
- ServiceNow exposure
- Knowledge Base Article - creation/maintenance
