Job Overview
We at Sparsh Wellness Retreat are seeking a motivated and friendly Business Development Executive to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Duties
- Deliver exceptional customer service by promptly addressing customers’ needs, concerns, and requests.
- Greet and welcome customers/patients as they arrive, creating a positive first impression.
- Manage customer escalations with tact and professionalism, adhering to clinic policies and procedures.
- Managing efficient check-in and billing processes, ensuring timely submission of invoices to insurance companies, including ICBC, for claims and settlements.
- Handle appointment bookings and inquiries via phone, email, and in-person interactions.
- Respond promptly to customer support, sales, and billing inquiries received through phone calls and emails.
- Proactively generate leads and follow up with potential clients in the existing database, promoting appointments and services.
- Maintain cleanliness and organization of the clinic, ensuring a welcoming environment for customers and patients.
- Managing laundry services and the upkeep of therapy rooms, ensuring they are clean, stocked, and ready for treatments.
- Contribute to the clinic's social media presence by creating content, including graphics, videos, and pictures, and managing marketing campaigns.
Skills
- Excellent customer service skills, with a focus on enhancing customer satisfaction and operational efficiency.
- Proficient in managing social media accounts and creating engaging content for promotion.
- Strong computer skills, particularly in booking systems and billing processes.
- Exceptional organizational abilities, with the capability to handle multiple tasks effectively and efficiently.
- Previous experience in a clinic environment is preferred, with familiarity with Jane App a plus.
- Flexibility in working hours and a willingness to adapt and learn in a fast-paced setting.
If you are passionate about providing outstanding service and thrive in a dynamic environment, we encourage you to apply for !
Job Types: Full-time, Part-time
Pay: $18.00-$21.00 per hour
Flexible language requirement:
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- How many years of experience of using Jane EMR software do you have?
- How many years of experience do you have in customer service?
- How many years of experience do you have in creating and managing social media content ?
Work Location: In person
Application deadline: 2024-12-15
Expected start date: 2024-12-15
