Position: Client Services Specialist
Type: Full Time Permanent
Location: North York, ON
DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.
Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency – no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.
We’re looking for an experienced Client Services Specialist who will follow through with the entire print production process and act as a primary contact for our valued clients.
KEY RESPONSIBILITIES:
- Partner with clients in managing print projects from start to finish, being an effective communicator throughout
- Consult with production team to complete work back schedules and follow up to ensure all details and paperwork are accurate for invoicing
- Review all instructions, letter copy, print proofs and coordinate data file transfers
- Establish and maintain quality control standards and checkpoints to ensure work is completed according to customer specifications
REQUIREMENTS:
- 3+ years working experience in a commercial print environment is a must
- Post-secondary education in Print is an asset
- Experience working in a project manager/customer service role
- Serving as the primary interface between our customers, the sales organization and our production teams
- Ability to multitask and manage projects and priorities simultaneously
- A champion of "process" and problem-solving, clear and direct oral and written communication, proven negotiator with impeccable organizational skills and attention to detail
- Capable of making sense of the abstract and to raise the bar to set new standards
- Strong sense of urgency and the ability to work well under pressure and meet deadlines, while cooperating with all levels of internal and external contacts
- Well-developed analytical competencies with strong initiative, sound judgment, and decisiveness
Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.
DCM would like to thank all applicants, however only those candidates qualified will be contacted.
