TT Acquisition is Vancouver's leading Business Consulting and Customer Acquisition company. Our team is committed to developing a unique and innovative approach in creating promotional campaigns for our client, a Canadian leader in the telecommunications industry. Our primary objective is to increase our client’s visibility through brand promotion, while simultaneously expanding their customer base. If you're motivated and passionate about technology and you love connecting with people, we would love to hear from you!
As a Customer Service Representative at TT Acquisition you will learn all of the industry’s latest promotional sales techniques. You will receive hands on training from competent managers and staff to show you exactly how to deepen customer connections to our client’s cutting edge products and services, while also providing them with the best-in-class service.
Key Accountabilities
- Become familiar with our client’s products and services to ensure you can offer customers the right packages
- Understand how our client’s technology can enhance and simplify customer’s lives
- Proactively engage and establish strong relationships with customers, making them feel valued and at ease from the first point of contact
- Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
- Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them
- Provide exceptional client experience, focusing on hospitality and elevation through selling skills
- Use effective selling techniques in a natural, warm, and elevated manner
- Select the right products matched to client needs and benefits and effectively use cross and upselling techniques
Key Requirements
- Minimum of a high school diploma
- At least one year in Customer Serviceroles or hospitality positions such as sales, retail or restaurant
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
- High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
- Flexibility to work a retail schedule which will includes weekends
- Excellent commercial awareness and client attitude
- High flexibility and ability to adapt to different clients and complex situations
- Excellent communication skills
- Ability to work in a fast-moving and dynamic environment
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