We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
CIBC’s Process Engineering, Intelligent Automation, End to End Optimization, and Complaints Management Program Data & Insights Teams are hiring several students for a 16-month Co-op (PEY)! This is a great opportunity to be a part of highly collaborative, agile team-based environment, solving problems to create meaningful change across the enterprise. Join our team and stretch your innovative thinking skills to help enhance the banking experience for the modern world.
- PE Team: Serve as internal consultants managing projects across the business. You'll use Lean, Six Sigma, BPM, and project management to improve client processes.
- IA Team: Collaborate with technology and business partners to enhance automation efficiency. You'll apply analytics and reporting skills to streamline business intelligence for the automation portfolio.
- E2E Team: Analyze process activities as part of the end-to-end operational transformation team. Support business process optimization using no- or low-tech improvements to enhance overall performance.
- CMP Team: Transform the complaint handling journey for clients and employees. You’ll leverage Lean, Six Sigma, and human-centered design, while employing advanced analysis for data-driven solutions.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview
Important information
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
- This posting is for current STEM/ Engineering undergraduate students in their 3rd or 4th year of study only. Candidates must be eligible to complete a full 16-month co-op term. You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible.
- Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document.
How You’ll Succeed
- Innovation - You’ll participate in process mapping, statistics evaluation, time studies, operations center visits, and interviews, to understand the current state and to design future state processes.
- Simplification - You’ll spend time assessing current CIBC processes and making suggestions to reduce costs and decrease cycle time. You will apply VBA, Power Query, and Power BI for data analysis and creating innovative analytical solutions.
- Teamwork - You’ll collaborate with team members and stakeholders to identify opportunities for process improvements and implement solutions.
- Communication - You’ll define project requirements and prepare project summary reports (e.g., post-implementation reviews and data gathering from operations center visits).
- Change Agent - You are aware of AI (traditional and generative) and have ability to apply AI concepts to improve processes and improve your own personal productivity.
- Accuracy- You’ll document detailed current state maps, conducting process analysis, and designing future state process and client journey flows using Microsoft Visio and other process mapping tools.
- Detail – You’ll use your skills to gather, clarify and apply information provided accurately and your critical thinking skills help you inform your decision making.
Who you are
- Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- Subject to program terms and conditions
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 15th Floor
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
