Status: Regular, Full-Time
Number of Positions: 1
Work Location: Hybrid, Vancouver B.C. (a minimum of 2 days in office)
Expected Start Date: January 2025
Who we are
The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.
As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.
BCCNM’s commitment to Indigenous Specific Anti-Racism
BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.
What we offer you
We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.
The expected starting base salary for this position is $63,719 - $66,945 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.
In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.
What you’ll be doing
Reporting to the Director, Information Technology, and under the direction of the Information Systems Quality Assurance Analyst/Team Lead, the Systems Analyst I (SA I) works with a team consisting of staff and a consortium of colleges sharing information systems, to provide escalated helpdesk support, testing and to assist with a number of current and upcoming information systems projects. To be successful in this role, the SA I needs to learn key information systems such as CRM, SharePoint and MS Great Plains accounting system and the business processes of BCCNM and its consortium partners.
The SA I role understands the basic configuration options within key systems and modifies and maintains these configurations, while identifying opportunities for system optimization
- Provides analysis and configuration support as directed to various IT projects, including upgrades and enhancements, including online services to registrants or people applying to be registrants (MS Dynamics CRM and web applications); systems supporting annual registration renewal for all registrants (MS Dynamics CRM and web applications); accounting systems that are integrated with online systems (MS Dynamics GP); collaboration and record keeping systems (MS Dynamics CRM and SharePoint); and Service Desk systems (SysAid);
- Modifies configurations and custom settings for key systems to support desired business processes.
- Undertakes CRM customization tasks including form, dashboard, reports, views, workflows, email templates, application templates and product configuration).
- Triages, monitors, investigates, resolves, and responds to staff and registrant related information systems issues in a timely manner.
- Supports data migration into key systems.
- Work with Finance team to review and report on financial transactions processed in CRM/Accounting system to identify and reconcile data irregularities
- Assist development and business teams in troubleshooting various CRM configuration and user requests
- Provide input to system requirements documentation.
- Provide input for enhancements opportunities to existing processes and systems as needed.
- Supports ongoing system testing; assists in creating test plans for user stories.
- Updates procedure documents where necessary and assists with maintaining user manuals.
- Assists in providing support to train users on key systems, and assists new employees to learn to use business systems when required (e.g. CRM training).
- Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
Your education & skills
- Bachelor’s Degree in a Computer Science, Computer Information Systems (CIS) or BBA program with a concentration in Management Information Systems (MIS)
- 1-4 years of related experience; or the equivalent combination of experience and education. A co-op program experience is an asset.
- Excellent oral, written, and interpersonal communication skills. Ability to establish and maintain strong relationships with stakeholders with varied system knowledge.
- Demonstrated problem solving and analytical thinking skills, in addition to keeping abreast of trends and best practices in information systems.
- Ability to talk to developers in technical terms and business users in plain language.
- Excellent interpersonal skills: approachable, with the ability to adapt communications methods to audience needs.
- Outstanding customer service skills
- Ability to take both direction and initiative in generating and following through on tasks.
- Experience working in an Agile environment is an asset.
- Exposure to CRM systems, online ticket management systems and accounting systems is an asset.
- Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.
How to Apply
If you are interested in this position, please apply online by 4:00pm on December 10, 2024. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.
Collection Notice
To apply to a job posting, you need to create an online account with BCCNM. To create an online account as well apply for a job posting, you’ll be asked to provide personal information.
The BC College of Nurses and Midwives (BCCNM) collects your personal information for the purposes of creating your online account as well as for recruiting, evaluating, and selecting employees. The legal authority for collecting this information is under section 26 British Columbia’s Freedom of Information and Protection of Privacy Act. If you have any questions, please contact privacy@bccnm.ca.
Please note: BCCNM no longer requires staff, contractors, board and committee members, and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.
In the event of a Public Health Order being issued, the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with, consistent with the duty of the College to serve and protect the public.
