With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.
Key Responsibilities
Ensures Customer Satisfaction
- Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
- Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
- Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
- Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintains Safety, Security and Shrink Mitigation
- Follows all Safety and Loss Prevention policies and procedures.
- Follows processes on the front-end designed to mitigate shrink and protect assets.
Competencies
- Communicates Effectively
- Customer Focus
Skills
- Interpersonal skills
- Cash Handling
Direct Manager/Direct Reports
Travel Requirements
Physical Requirements
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Hybrid Work
Working Conditions
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education
- Highschool Diploma or Equivalent
Minimum Years Of Work Experience
- 1 to 2 years Retail or Cash experience an asset
Minimum Leadership Experience
Certifications
Other Requirements/Assets
