Job Description
Position Summary: Under the direction of the Shift Manager, the Host creates the first impression for guests upon entering the restaurant. The host must be friendly, engaging and customer-focused while greeting guests in a prompt and courteous manner. This role will work in conjunction with front of house team members to maintain the highest quality of service and hospitality while ensuring adherence to all policies and procedures.
Key Accountabilities
- Create a welcoming and friendly environment for guests.
- Greet and seat guests in the area of choice and distribute menus.
- Engage with guests as they are being seated to advise of any specials, understand dining needs and communicate with serving team accordingly.
- Explain how various menu items or beverages are prepared if necessary.
- Provide assistance to the serving team as needed.
- Perform opening and closing duties as required.
- Maintain accurate records, waitlists, and reservations.
- Ensure tables are allocated in a manner that supports service excellence and confirm table availability by communicating with server assistants.
- Assist Porters and Server Assistants with running food and beverages, resetting tables, and maintaining a seamless service flow.
- Communicate effectively with back of house and management to anticipate and resolve issues.
- Stay informed about the menu, including allergen information, to provide accurate information regarding food preparation with extensive detail and menu knowledge.
- Ensure compliance with licensing laws, health and safety, and other statutory regulations.
- Perform other duties as assigned.
Education And Qualification Requirements
- Minimum 1 year of hosting duties in a fine dining restaurant environment.
- Exceptional interpersonal and communications skills.
- Able to handle multiple tasks at a time while remaining poised and professional.
- A passion for providing a Great Experiences and Memories to all client, both external and internal.
- Excellent organizational skills, including the ability plan effectively and work without direct supervision.
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service
About Us
Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
