- Make your mark in sustainable packaging with a company committed to innovation and growth
- Enjoy competitive pay of $50k-65k/yr, and a suite of benefits designed to support your success
- Join a global team where your work drives meaningful impact for customers, brands, and the planet!
About noissue
noissue was founded to provide makers, brands, and businesses of all sizes access to custom, sustainable packaging. We are headquartered in Vancouver with two key hubs in North America and APAC. We serve a large customer base of SMB brands, with the majority based in North America and Australasia.
The noissue difference is characterized by our commitment to sustainability for all our products, our simple online design platform, and our low minimum order quantities. Growing quickly, our team is spread around the world and made up of smart, curious people from all backgrounds. Every team member is empowered to do impactful work that directly supports our customers, partners, and the planet.
For more information, please visit our website: noissue.co/
About the Opportunity
noissue is looking for multiple full-time Customer Success Specialists based in Vancouver, B.C. on a hybrid schedule of 1 day work from home.
In this role, you will be the primary point of contact for noissue customers. You will be responsible for providing timely, accurate, and positive support to customers via email (and future chat channels), handling inquiries related to product, order, and delivery information, and ensuring an exceptional customer experience.
More specifically, your responsibilities include but are not limited to:
- Acting as the voice of noissue to customers and maintaining positive communication
- Becoming an expert on noissue products, website, and customer needs
- Handling pre- and post-purchase inquiries efficiently and accurately
- Using tools like Zendesk to manage customer questions and concerns
- Addressing escalated or agitated concerns with professionalism and solutions-focused communication
- Collaborating with customers from diverse industries and addressing unique challenges
- Following established processes and guidelines to ensure clear and consistent communication
- Driving team KPIs related to customer satisfaction, productivity, and reliability
- Maintaining a positive and constructive approach to customer service interactions
- Contributing to a collaborative team environment and assisting team members as needed
- Demonstrating flexibility and adaptability to evolving customer and team requirements
About You
To qualify, you will need a minimum of 2-4 years of experience in a customer support or success role.
Additionally, the following skills and background will be highly valued:
- Familiarity with eCommerce or order/delivery-based industries
- Experience using a customer service platform such as Zendesk, Intercom, or a similar tool
- Experience in handling product, order, or delivery inquiries
- Proven ability to manage escalations and address customer concerns calmly and professionally
- Strong written communication skills, with experience in chat or email support
- Comfort with technology and navigating online ordering environments
- Experience working collaboratively within a team setting
As our ideal candidate, you will possess a positive, solutions-driven mindset, exceptional attention to detail, and excellent communication skills. You are self-motivated, adaptable, and capable of maintaining professionalism and efficiency in every situation.
This is a fantastic opportunity for someone passionate about delivering exceptional customer care and contributing to a collaborative, supportive, and innovative team culture. If you are excited about working in a fast-paced, global environment where every interaction matters, we’d love to hear from you!
About the Benefits
As a highly valued member of our team, you will be rewarded with a competitive salary of $50k-65k/yr, evaluated based on skills and experience, along with a host of benefits, including:
- Extended health and dental coverage
- Flexible working hours
- 3 weeks of annual leave
- 6 Friday afternoons off in the summer
- $150 for Wellness Allowance or to use within our network of clients
- Happy hour drinks on Fridays and a great office environment
- A culture where creativity, innovation, and collaboration are fostered!
Join our collaborative, innovative team and help drive sustainable solutions—apply today!
