Technical Field Representative

SITURA Inc. • Full-time • Etobicoke, ON, CA • 17h ago

The Technical Field Service Representative is responsible for monitoring the installation of the SITURA Expansion Joint systems to ensure correct application procedures are followed. This is both an indoor/outdoor position that requires traveling to job sites (in order of time commitment):

· Across Toronto & GTA (50%), This is a Toronto/GTA office based position.

· East Coast of the United States (10%) – predominantly New York City and Miami.

· Office work about 40% of the time.

The individual performs installation observations and conducts training sessions for contractor personnel. Field Reports and various administrative reports are required on a regular basis. Candidate must be able to work independently, have a customer service-oriented aptitude, and have the ability to teach installation techniques. The successful caniodita will also be required to take measurements of in-situ site conditions and ideally be able to draft them at the office using AutoCAD.

Relationships and Roles:

· Report directly to the Technical Director of SITURA INC.

· Coordinate necessary job site visits with the respective Sales Accounts Manager and local SITURA representatives.

· Provide the Technical Team (based in Toronto) with necessary information from customers in order to produce shop and working drawings, or work on them, themselves.

· Communicate travel plans to Office Administrator to ensure travel bookings are made in a timely fashion.

Major Areas of Responsibility:

· Review of plans and details for upcoming projects.

· Overseeing the application process by attending job starts and in-progress project visits to monitor for proper installation of the SITURA Expansion Joint systems.

· Help to resolve installation problems and issues as they arise.

· Act as the liaison between the applicator, General Contractor, Consultant, Architect, Building Owner, and SITURA during the installation process.

· Communicate and demonstrate product installation.

· Provide field measurement of expansion joints on-site.

· Provide training and assistance to customers on-site.

· Ensure job files are consistently updated with any new information and communicated to the team in Toronto.

· Attend/Represent the company and/or participate in annual tradeshows, conventions, conferences, industry seminars and related association events.

· Support sales efforts when and as directed by the Sales Accounts Manager by; visiting customers, distributing literature and introducing potential new customers to the company’s product portfolio.

· Support SITURA corporate sales staff when visiting customers.

Qualifications:

· A Post-Secondary Degree or Diploma in a construction related field.

· 2 to 5 years construction industry experience is a significant asset.

· Strong Managerial Skills.

· Organization Skills.

· Client Interaction Skills.

· Excellent written and oral communication.

· Excellent interpersonal communication skills required to interact with clients on a daily basis whether in person or through telephone, and email.

· Need to be self-motivated and well organized.

· Must be proactive in problem resolution.

· Time management skills and ability to prioritize.