DMX Membranes Limited is one of North America's largest suppliers of foundation wrap and drainage boards, proudly manufacturing our products in Canada. We provide solutions for large housing developments and commercial waterproofing projects, using our expertise in ground water management to create healthier, mold-free living environments—especially in basements. As more homeowners invest in transforming their basements into livable or income-generating spaces, DMX products ensure long-term protection and comfort.
Please check our website for more information: www.dmxmembranes.com
We are seeking a highly organized and proactive Sales Assistant / Inside Sales Representative who thrives in a fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to support sales growth through exceptional customer service, efficient coordination, and lead management.
The position offers a starting salary of $60,000 per year.
Key Responsibilities:
Customer Support and Communication:
- Serve as the primary point of contact for sales inquiries via phone, email, and online platforms.
- Provide detailed product and service information to prospective and existing clients.
- Address customer questions, concerns, and requests professionally and promptly.
- Build and maintain positive relationships with clients through outstanding customer service.
Sales Support:
- Assist the sales team with the preparation of quotes, proposals, and contracts.
- Process sales orders with a focus on accuracy and timeliness.
- Coordinate with the logistics team to ensure smooth delivery and fulfillment of orders.
- Maintain customer and sales records in the CRM system, tracking all interactions and activities.
Lead Generation and Follow-Up:
- Research and identify potential sales opportunities to support the sales team.
- Qualify leads through communication and discovery questions to understand client needs.
- Schedule appointments and product demonstrations for outside sales representatives.
Reporting and Analysis:
- Generate and analyze sales reports, tracking KPIs such as lead conversion rates and sales performance.
- Provide regular feedback to the sales manager regarding sales trends and areas for improvement.
Administrative Duties:
- Manage the sales calendar, including scheduling meetings, travel arrangements, and sales events.
- Support marketing initiatives by assisting in the creation of sales materials and promotional campaigns.
- Collaborate with other departments to ensure a cohesive and productive sales process.
Qualifications:
- Strong communication and interpersonal skills.
- Proficiency in CRM software, Microsoft Office Suite, and other sales-related tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent organizational skills and attention to detail.
If you're ready to join a growing company and make an impact, we’d love to hear from you. Apply today and be part of our team!
