Training and Implementation Coordinator
Viv Technologies
At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.
This role is based in Toronto. We’re only considering candidates who reside in or are in easy reach of the GTA.
Job Description
The Training and Implementation Coordinator plays a pivotal role in the successful implementation and technology absorption of Viv Technologies’ proprietary software with external customers. As a Training and Implementation Coordinator, you will contribute to the successful management of partner relationships, identify partners’ needs and requirements, ensure their satisfaction, and communicate their feedback with Viv’s cross-functional teams.
What You’ll Be Doing
- Own the customer training & implementation timeline ensuring all milestones are achieved on time.
- Manage the customer relationship, satisfaction, and expectations throughout the implementation.
- Participate in discovery discussions to determine specific operational and process needs.
- Support the product training of end users via self-directed, and virtual group and one-on-one training sessions. Demonstrate platform usage and best practices, present case studies and simulations, and provide general presentations.
- Test the fully configured application to ensure the solution meets customer expectations.
- Contribute to the production of customer-specific materials including video tutorials, training resources, and training slides.
- Collaborate with internal teams to translate customer product feedback.
- Track and internally communicate partner requests.
What You’ll Bring
- 2+ years of relevant training and implementation experience.
- Previous software implementation experience is highly preferred.
- Experience in healthcare or home care is an asset.
- Strong organizational skills.
- Ambition, eagerness to learn with a solutions-driven mindset.
- Experience communicating and interacting successfully with partners, building partner relationships and presenting information.
- Ability to spark inspiration and excitement about our products with our partners.
- Exhibit professionalism, tact, and poise under pressure.
- Flexible working in agile methodologies.
- Experience working in a fast-paced, entrepreneurial setting is an asset.
What We Offer
- Competitive salary and benefits.
- A great corporate culture that works with your lifestyle.
- An opportunity to drive the development of innovative solutions that will improve the quality of home care services and have a lasting impact on the industry as a whole.
- We embrace the uniqueness and perspectives of the community of people who work here and our partners. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
- We welcome candidates with disabilities. Related questions/requests may be sent to hello@vivtechnologies.com.
