Position: MEDICAL OFFICE ASSISTANT (MOA)
Type: Full time - Monday to Friday
Location: North Vancouver - Lonsdale
About Us
We are a vibrant dermatology clinic with 4 physicians, located in a modern building on Lonsdale. You will be working to support our dermatologists in delivering excellent patient care. Our team-based environment values motivated self-starters who can provide exceptional customer service to our patients.
Join us in our dynamic and collaborative team-based environment, and contribute to the well-being of our valued patients. If you meet the requirements and share our dedication to providing top-notch care, we'd love to hear from you!
Key Responsibilities
- Administrative duties - answer a high volume of phone calls and emails, greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals and results, and handle private payments.
- Lab duties - prepare laboratory specimens (biopsies) for send out, dispose of contaminated supplies, sterilize medical instruments (autoclave), run UVB machine.
- Patient care duties - coordinate patient care through the clinic, check in, prep, and escort patients to exam rooms, prepare exam rooms, answer patient questions, provide post-appointment advice, monitor and manage the flow of the waiting room.
- General duties - keep patient information confidential and secure at all times. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.
Requirements
- High school diploma or the equivalent
- Experience as an MOA or a MOA program certification is preferred
- Work experience in a medical office or specialists’ office is an asset
- Exceptional customer service skills
- Strong verbal and written English communication skills
- Attention to detail and the ability to plan, organize, and prioritize work
- Ability to work independently as well as with a team
- Ability to analyze, problem-solve, and investigate problems
- Open, positive, and accountable
- Ability to work full time hours 5 days per week (Monday-Friday)
- Experience with an EMR system (Accuro) is an asset
Benefits
- Extended health care
- On-site parking
- Wellness program
- Discounted skin care products and treatments
- Vacation, family days, sick days,
Job Types: Full-time, Permanent
Pay: $20.00-$23.00 per hour
Expected hours: 40 per week
