As a Bailey Nelson Eyewear Stylist, you’ll play a crucial role with our store teams to deliver the best possible experience to your customers every day. You’ll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. You’ll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Duties & Responsibilities
Customer Journey/ Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Assist in reconciling third-party payments.
- Review newsletter weekly and ensure you execute actions required.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical And Professional Standards
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Where applicable, support remote testing operations for customers & online doctor
- Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
Product
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes And Experience Required
- You have at least 1 year experience in retail or customer service role.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You have strong attention to detail and can ensure the minute details are attended to for customers.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a “unite the business” approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customer’s needs.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here...send in your resume now!
