POSITION OVERVIEW
The Advisor, Personal Insurance plays a crucial role in responding to inbound quote requests for Personal Insurance across various sales channels. The primary objective will be to meet or exceed monthly and annual sales targets by delivering exceptional customer experiences through consultative selling. The Advisor, Personal Insurance will assess potential clients' insurance needs, offer coverage recommendations, and conduct risk assessments. This role focuses on driving continuous revenue growth while ensuring the focus remains on New Business acquisition.
RESPONSIBILITIES
SALES STRATEGY
• Achieve sales targets through strategic planning and execution.
• Cultivate external referrals to expand client base and build client pipelines.
• Engage actively in local networking groups to enhance brand visibility and build community relationships.
• Implement effective external communication strategies, adhering to social media guidelines, to strengthen online presence and brand recognition.
• Facilitate referral and cross-selling initiatives across departments including Commercial Insurance and Private Client Solutions.
• Develop and maintain a comprehensive understanding of insurance manuals, best practices, standards, policies, and systems.
• Continuously enhance sales proficiency through ongoing self-learning and professional development.
• Collaborate closely with Waypoint's Personal Support Team, Insurers, Commercial Insurance team, and other stakeholders to optimize customer service and operational efficiency.
CUSTOMER ENGAGEMENT
• Engage in consultative walk-in, virtual, or phone-based sales processes to acquire new Personal Insurance clients.
• Conduct reviews of product terms and conditions, ensuring accuracy and preventing errors and omissions.
• Demonstrate strong technical insurance knowledge, effectively marketing and assisting customers.
• Generate and follow up on future new business leads to drive sales growth.
• Handle payment processing and diligently follow up on outstanding payments.
• Identifies customer needs, coverage gaps, and cross-selling opportunities to enhance customer protection.
• Utilize expert skills in human communication, Insure to Value (ITV), rating services, underwriting, and portal navigation.
• Utilize internal resources effectively to meet client needs.
• Drive sales within your role and the organization through upselling, cross selling, referrals etc.
SALES PERFORMANCE
• Achieve and surpass sales targets, driving business growth while strictly adhering to Waypoint's standards and underwriting guidelines.
• Ensure New Business is written with the utmost attention to detail and accuracy.
• Maintain up-to-date and precise client information and insurance policy details in applicable systems.
• Identify customer needs, address coverage gaps, and seize cross-selling opportunities.
• Manage payment processing diligently, ensuring timely follow-up on outstanding payments.
• Uphold compliance with processing standards, maintaining confidentiality, accuracy, and timeliness in all transactions.
Additional duties and responsibilities may be added during the course of employment.
REQUIREMENTS
• Minimum of 2 years of experience in Personal Insurance.
• Holds a minimum Level 1 Insurance License, working towards Level 2.
• Sales experience is required.
• Demonstrates a high degree of professionalism and integrity.
• Possesses critical thinking skills, a strong sense of urgency, and the ability to prioritize and multitask effectively.
• Committed to delivering excellent customer service and sales, building strong client relationships.
• Displays accountability and reliability in producing quality work within deadlines.
• Adaptable, flexible, and resilient in the face of new and unique situations.
• Capable of working both independently and collaboratively in a team environment.
• Proficiency in using insurance management software such as EPIC and Microsoft Office Suite.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
