At Pure, we believe that exceptional customer service is essential for a successful business. As a Customer Service Representative, you play a crucial role in shaping our customers' experience and satisfaction. You are the frontline ambassador of our company, entrusted with building positive relationships and ensuring that every interaction leaves a lasting impression. Your dedication to resolving inquiries, providing solutions, and delivering unparalleled service directly impacts our reputation and growth. Delivering excellence and making a difference in the lives of our valued customers every day is the main goal of our customer service team!
Responsibilities of the Customer Service Representative:
- Identifying opportunities to suggest additional products or services that complement the customer's purchase
- Setting up displays and promotional materials to draw customer attention
- Highlighting premium products and promoting upgrades
- Updating customer account information
- Assisting with billing inquiries and payment processing
- Ensuring seamless communication and service delivery
- Implementing company sales strategies in customer interactions
- Coordinating with sales, technical support, and other departments to resolve complex issues
- Adapting sales techniques to meet the needs of different customer segments
Requirements:
- Associate Degree in business, communications, or related fields
- Previous experience in customer service, sales, communications, or a similar field
- Proficiency in multitasking, prioritizing, and time management
- Excellent communication and interpersonal skills
- A friendly and positive demeanour
- Must be available Full-Time
- Must be comfortable working in person and willing to commute to our office every day
The Customer Service Representatives are rewarded with:
- Positive and supportive environment of inclusion and diversity
- Ongoing training and career growth opportunities within our organization
- Travel opportunities to attend industry events
- Competitive compensation package with performance and retention bonuses
Ready to channel your enthusiasm for customer service into a rewarding career opportunity? Apply today and join us in exceeding customer expectations!
