Position : Tier 2 Deskside Support - IT
Location : Richmond, BC
Contract: 12 months
We at Raise are hiring a Tier 2 Deskside Support - IT for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Job Responsibilities
- You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.
- Provide support to ensure stable, reliable desktop systems to the user community across all offices.
- Using the corporate Service Management tool, you will provide exceptional Tier 2 technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner
- Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
- Use customer service skills to clearly and effectively communicate with end users using corporate telephony and messaging tools
- Perform analysis, troubleshooting and resolution of end user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
- Perform basic analysis, troubleshooting and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
- Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration
- Continually maintains and upgrades technical capabilities and knowledge
- Creates and maintains department procedures, user guides, and support documentation
- Participates in technical testing and projects as directed
- Stay abreast of new technologies.
Job Requirements
- Successful candidates must obtain and hold security clearance at the Reliability Status level, and pass security assessment for the Controlled Goods Program (CGP).
- A diploma or degree in in related studies and minimum 1 year of providing support (in person, email, and telephone) in a Deskside Support or Help Desk environment, or an equivalent combination of training and experience.
- Work schedule is typically Monday to Friday, and must be present onsite a minimum 3 days per week.
- Must be a good team player with the ability to work well with others and demonstrate a professional demeanor.
- Strong analytical and problem–solving skills with the ability to identify root causes
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com