DESKSIDE SUPPORT (TIER 2)
Our Richmond based client is seeking a Tier 2 Deskside Support Specialist to join their team.
RESPONSIBILITIES:
- Identify and resolve system hardware and software problems and escalate or make recommendations to IT management
- Provide support to ensure stable and reliable desktop systems
- Provide Tier 2 technical and user support via telephone, email and other online-based or remote control tools in a timely and courteous manner
- Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
- Perform analysis, troubleshooting and resolution of end user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
- Perform basic analysis, troubleshooting and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
- Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration
REQUIREMENTS:
- A diploma or degree in related studies and minimum 1 year of providing support (in person, email, and telephone) in a Deskside Support or Help Desk environment, or an equivalent combination of training and experience.
1 year contract
Rate: $30-$37/hour T4 (based on 40 hours/week)
Hybrid work model: 3 days/week in office
Enhanced Reliability Security Clearance will be required
If you’re interested, please reply with a copy of your updated CV.
I will be in contact quickly to discuss additional info and next steps.
I hope to hear from you soon.
All the very best,