Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:
- Competitive compensation and benefit package
- Potential for Profit Sharing (conditions apply)
- Employee Discounts
- Flexible work hours
- Ongoing learning and Development opportunities
- Scholarship opportunities
- Reward and Recognition Program
- A supportive and positive team environment
- Continued career opportunities
- On-site parking
- Public transportation nearby
- Diverse, inclusive and safe working environment
Responsibilities:
- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Deals with challenging situations and conflict resolution in a professional manner.
- Processes returns, exchanges and customer purchases efficiently, following standardized procedures.
- Follows established policies and procedures on returns and rain checks.
- Accurately verifies merchandise quantities, descriptions and price.
- Provides accurate warranty information for products.
- Ensures the customer service area remains clean and properly stocked.
- Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently.
- Provides announcements professionally through a public-address system.
- Operate cash register, computer and printer.
- Respects and ensures compliance with Health and Safety regulations.
Requirements / Skills
- Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
- Previous Customer Service experience is required (minimum 6 months of experience).
- Ability to work in a fast-paced environment.
- Attention to detail.
- Strong computer skills.
- Ability to operate a cash register is required.
- Ability to resolve retail and/or customer issues required.
- Strong written and oral communication skills in English required.
- Mandarin written and oral communication is an asset.
- Ability to work shifts required (days, evenings, weekends and holidays).
- Ability to work 40 hours a week required (days, evenings, weekends and holidays).
- Ability to find solutions to problems, adapt and cope with challenging and changing situations and make quick decisions.
- Ability to multitask.
- Positive attitude, punctuality, and solid work ethic.
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching.
- Previous Canadian Tire experience an asset.
- As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
- Reference Check
- Employment Verifications
- Criminal Background Check
High-School or Equivalent