Company Description
The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.
Job Description
Union: Non-Union
Site: Toronto General Hospital (67 College Street - Call Centre)
Department: Joint Department of Medical Imaging (JDMI)
Work Model: On-Site
Reports to: Administrative Services Supervisor
Grade: A0:06
Hours: 37.5 hours per week
Salary: $24.10 to $30.12 per hour
Shifts: Variable
Status: Permanent Full Time
Closing Date: September 27, 2024
Position Summary
Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, groundbreaking research, education, and top-notch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.
The Call Centre, Administrative Assistant II exercises considerable judgment and independence in order to act as a liaison between hospital clinicians and TeamJDMI staff.
Duties
- Coordinating and facilitating communication between referring physicians and medical imaging staff
- Communicating critical findings and discrepant results to referring physicians
- Locating radiologists according to schedule, providing knowledge on medical imaging procedures and their locations
- Facilitating the arrangement of bookings, performing various reception responsibilities
- Answering physician queries and handling busy telephone activities
Qualifications
- Completion of Grade 12 or recognized equivalent
- Completion of a recognized business post-secondary medical secretarial arts program at the diploma level
- Mastery of MS Office applications including Excel, Outlook, PowerPoint and Word skills
- Strong judgment and decision making skills
- Excellent problem solving skills
- Comprehensive knowledge of medical terminology
- Working knowledge of medical imaging procedures and indications
- Excellent verbal and written communications skills
- Ability to work well under pressure and use good judgment in assessing difficult situations
- Comprehensive knowledge of health care, organizational/office practices, procedures and standards
- Utilizes advanced functions to provide word processing/typing services to facilitate the production of complex documents/materials
- Develops, organizes and maintains electronic and paper information filing/retrieval methods, systems, or formats
- Work efficiently in a high-pressured environment
- Excellent organizational and time management skills that would complement well developed interpersonal and customer service skills
- Ability to maintain confidentiality
- Ability to produce high quality work in accordance with Hospital standards
- Work with and maintain quality assurance practices
Additional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.