We are currently looking for a fast learner and dynamic Administrative Assistant with expertise in order entry, e-commerce order management, and portal closure. The ideal candidate will bring valuable experience in shipping and logistics as well, ensuring seamless operations in these critical areas.
Responsibilities:
- Efficiently handle order entry processes, ensuring accuracy and timeliness.
- Manage e-commerce orders, including processing, tracking, and addressing customer inquiries.
- Close orders on the e-commerce portals in a systematic and organized manner, maintaining proper documentation.
- Generating shipping labels and scheduling LTL shipments, managing day-to-day operations, coordinating shipments, and tracking deliveries as required.
- Provide customer service assistance to authorized dealers and end-users as required.
- Collaborate with internal teams to streamline order fulfillment processes.
- Maintain clear and organized records of orders, shipments, and related documentation.
- Provide support in resolving any order-related issues and discrepancies.
- Perform other administrative tasks as needed to support the overall efficiency of the team.
Requirements:
- Full working knowledge of Microsoft Office applications: Word, Excel, and Outlook.
- Advanced skills in Microsoft Excel, including VLOOKUP, COUNTIF, MATCH, INDEX, PIVOT TABLE.
- Ability to create and maintain detailed spreadsheets for order tracking and analysis.
- Proven experience in order entry and e-commerce order management.
- Strong background in e-commerce portals and managing associated documentation.
- Knowledge of shipping processes, including label generation, LTL shipments, and tracking deliveries.
- Excellent organizational and multitasking skills.
- Strong customer service background with the ability to address inquiries and resolve issues promptly and effectively.
- Effective communication skills for coordinating with internal teams and external partners.
- Ability to work independently and prioritize tasks efficiently.
Adaptability:
- Flexibility to adapt to a fast-paced work environment with changing priorities.
- Capacity to handle unexpected challenges and find effective solutions.
Team Collaboration:
- Collaborating with cross-functional teams to ensure seamless operations.
- Ability to work cohesively with different departments to enhance overall organizational efficiency.
Preferred Qualifications:
- Previous experience in administrative roles with a specific emphasis on order entry, customer service, and e-commerce operations.
- Demonstrated proficiency in handling shipping logistics and related tasks.
- Knowledge of industry-standard shipping practices and logistics solutions.
Ability to commute/relocate:
- Markham, ON L3R 3J9: reliably commute or plan to relocate before starting work (preferred)
Education:
Experience:
- Administrative experience: 3 years (required)
- Shipping: 2 years
- Front desk: 2 years (required)
If you are a detail-oriented and organized professional with a background in order processing, e-commerce, and logistics, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our operations in a fast-paced and dynamic environment.
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Expected hours: 40 per week
Work Location: In person
Benefits:
- Casual dress
- On-site parking
Flexible language requirement:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 2 years (required)
- Shipping experience: 2 years (required)
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Expected hours: 40 per week
Schedule:
Application question(s):
Experience:
- Microsoft Office: 3 years (required)
- Administrative experience: 3 years (required)
- Customer service: 3 years (required)
- Front desk: 3 years (preferred)
Work Location: In person
Expected start date: 2024-09-30