Description
Job Title: Entry-Level Customer Service Assistant
Location: Vancouver, BC
Job Type: Full-Time
We are seeking a motivated and friendly individual to join our team as an Entry-Level Customer Service Assistant. This role is ideal for someone looking to start their career in customer service, with a focus on delivering high-quality support to our customers. You will be the first point of contact for customer inquiries and will assist in resolving issues efficiently and professionally.
Key Responsibilities
- Provide accurate information about products and services.
- Resolve customer issues, complaints, and concerns with a positive attitude.
- Assist with processing orders, returns, and exchanges.
- Maintain customer records and update information in the company’s database.
- Escalate unresolved issues to senior team members or management when necessary.
- Help in tracking and following up on customer feedback to improve service.
- Support the team with administrative tasks and other duties as needed.
Skills, Knowledge and Expertise
- High school diploma or equivalent (required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and handle a fast-paced environment.
- Basic computer skills (familiarity with Microsoft Office and CRM software is a plus).
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.
Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.