Application Deadline: 11 October 2024
Department: Talkishco
Location: Vancouver
Compensation: $18.25 - $26.00 / hour
Description
Job Title: Entry-Level Customer Service Assistant
Location: Vancouver, BC
Job Type: Full-Time
Job Summary:
We are seeking a motivated and friendly individual to join our team as an Entry-Level Customer Service Assistant. This role is ideal for someone looking to start their career in customer service, with a focus on delivering high-quality support to our customers. You will be the first point of contact for customer inquiries and will assist in resolving issues efficiently and professionally.
Key Responsibilities
- Provide accurate information about products and services.
- Resolve customer issues, complaints, and concerns with a positive attitude.
- Assist with processing orders, returns, and exchanges.
- Maintain customer records and update information in the company's database.
- Escalate unresolved issues to senior team members or management when necessary.
- Help in tracking and following up on customer feedback to improve service.
- Support the team with administrative tasks and other duties as needed.
Skills, Knowledge And Expertise
- High school diploma or equivalent (required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and handle a fast-paced environment.
- Basic computer skills (familiarity with Microsoft Office and CRM software is a plus).
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.