AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.
We are currently hiring
(1) Part-Time Customer Service Assistant to join our Community Services Team in the Mississauga Area! Our Customer Service Team works out of Lakeside Office in Mississauga and provide administrative support to our community teams and employees.
- This position includes rotating shifts, and every other weekend**
Are You Looking For a Job With An Organization That Values a Strong Workplace Culture? Thrive Group Is Also Excited To Say That We Are Certified As One Of Canada's Great Places To Work® As Well As
- Top 50 Best Workplaces in Canada (2024)
- Named on the Best Workplaces for Giving Back list (2024)
Interested in bringing your talent to our team? Here is what we offer:
- Healthcare of Ontario Pension Plan (HOOPP)
- Health Benefits
- Ongoing opportunities for education, training, development and growth
- Tuition reimbursement opportunities
- Employee Assistance Program
- $500 signing bonus!
Position Summary
The Customer Service Assistant will provide support to our Community Services programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our Intake services. Other responsibilities include:
- providing schedule support and planning to community teams and programs
- managing phone calls from employees and clients in the community
- inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
- utilize client database and software management programs
- assisting with preparing and posting staff schedules
- assisting with preparation of payroll, including timecards
This position requires you to be available for the following rotating shifts and every other weekend:
- 6:30 am - 2:30 pm
- 7:00 am - 3:00 pm
- 11:00 am - 7:00 pm
- 5:00 pm - 9:00 pm
Requirements
- College/business diploma in office administration or related certification preferred
- Minimum one year experience in an office environment
- Must have previous experience with data-base management and report generation
- Must be able to use Microsoft Word and Excel
- Attention to detail, with accurate keyboarding skills
- Ability to format letters, forms, memos and general documents is essential for this position
- Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
- Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
- Must be able to work both independently as well as part of a team
Job Type: Part-time, Permanent
At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email hr@thrivegroup.ca