Directly responsible to the Manager Inside Sales and Customer Service. Functionally responsible with all members of the Sales Team concerning day-to-day sales matters and the Production Team concerning order fulfilment. All sales staff contribute to the success of each customer.
MINIMUM QUALIFICATIONS
Education/Experience
- Post-secondary education with mathematical, business, quality, and technical training.
- High school graduation and relevant business experience may be substituted.
Technical Skills/Competence
- Candidates should have at minimum 1-2 years’ experience in a sales/customer service environment.
- A strong understanding of computers, measurements, tolerances, basic geometry and the ability to read blueprints
- Should have a high energy level, a positive attitude and be able to work without direct supervision.
- Empathy and confidence will allow the candidate to succeed in this position.
- Good time management and organizational skills are necessary.
- Must have a good command of English, both written and oral.
- Should be a strong team player and work well with others.
- Must have good telephone presence and manners.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the Inside Sales Representative are detailed below, but not limited to the following:
- Establish close relationships and a deep understanding of business issues with assigned accounts.
- Co-ordinate sales and service activities with Outside Sales Representatives with the goal of maximizing sales penetration by account.
- Practice consultative and value-added selling techniques using “Solution Selling”.
- On a daily basis, update CRM with relevant information gathered from client contacts.
- Utilize CRM in an effective manner to ensure we capture our goals and quotas.
- Promptly and accurately respond to Customer and Prospective customer requests for information and pricing.
- Work closely with Engineering and the Plant to suggest extrusion design changes to improve extrudability, assembly, function and price.
- Report on quality requirements, market trends and competitive information.
- Utilize the Quote Log and follow the pricing guidelines as established by the leadership of the department
and the Outside Sales Representatives
- Create customized pricing using formulas and spreadsheet
- Receive, input and expedite orders accurately and in a timely matter.
- Qualify potential Customers.
- Provide Credit Department with requested information.
- Prepare NCR’s and assist in solving them in a timely manner.
- Work directly with Production staff to provide Outstanding Customer Service.
- Be a strong team player and assist co-workers when needed.
- Comply with all quality related policies, procedures and system requirements.
- Attend prospect and customer meetings as required.
- All other duties as assigned