Globe Life: AO is a growing company that has been in business for over fifty years. We are the only 100% unionized insurance company in the world and we work with over 45,000 different groups to provide their members with permanent and portable benefits because 31 days after they leave their job, retire, or get laid off they lose their benefits. With our benefits, they get to keep them for the rest of their lives.
About Us:
We serve members of unions – like the police, firefighters, and teachers, credit unions, Veterans groups, the Family Care Market, existing policy holders and family/friends of existing members.
We are looking for a Virtual Customer Service Representative to be a crucial part of our team. This is a dynamic role in which you will be responsible for the day to day care of clients, including processing policies, product management, and responding to customer inquiries or concerns.
The Role:
- Calling members to discuss their benefit packages
- Managing customer accounts
- Assure complete customer satisfaction throughout the entire process
- Work with clients to resolve claims. Record and document all details
- Attend virtual meetings via Zoom
Qualifications:
- Experience in a Customer Service role
- Excellent verbal and written communication skills
- Self driven & motivated
- Excellent people skills both in person and via telephone
- Strong organizational skills including ability to analyze, prioritize, multitask and work in a fast-paced environment
- Ability to work within a team environment
- Sales Oriented
COVID-19 considerations:
If this opportunity is for you and you are motivated by what you see, we want to meet you! Please send a copy of your resume to start your career journey with us!
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