Title: Dental Receptionist/Administrative Assistant
Location: My Dentist on Steeles - Unit #10 3232 Steeles Avenue West, Concord, ON, L4K 4C8
Compensation: $20-25/hour
Type of Employment: Part-time
Start Date: Actively hiring
Overview
Thank you for considering a position with our reception staff at My Dentist on Steeles. We are seeking a dedicated individual with a welcoming personality who will ensure our patients feel comfortable and understood from arrival through their entire visit.
With over 20 years of experience, our dental office has earned a strong reputation in the community. We are looking for an experienced Dental Receptionist who thrives in a fast-paced environment and can seamlessly communicate with our diverse clientele in both English and Spanish.
Key Responsibilities
- Patient Interaction: Greet patients warmly upon arrival, address their needs, and ensure a comfortable and efficient check-in/check-out process. Provide excellent customer service to make patients feel valued and cared for.
- Appointment Scheduling: Manage and schedule patient appointments efficiently, coordinating with dental professionals to optimize the office schedule. Remind patients of upcoming appointments and follow up on missed or rescheduled appointments.
- Communication: Provide clear and accurate information to patients regarding treatments, procedures, and office policies. Address patient inquiries and concerns in both English and Spanish. Facilitate communication between patients and dental professionals.
- Administrative Duties: Perform general office tasks including answering phones, handling emails, and managing patient records with confidentiality and accuracy. Prepare and process patient forms and documentation.
- Insurance and Billing: Verify patient insurance coverage, process claims, and handle billing inquiries. Assist patients with understanding their insurance benefits and payment options.
- Office Maintenance: Ensure the reception area is organized, clean, and welcoming at all times. Stock office supplies as needed and manage office equipment maintenance.
Additional Responsibilities
- Patient Follow-Up: Conduct follow-up calls to check on patients post-appointment and remind them of future treatments or check-ups. Address any concerns they may have and ensure their ongoing satisfaction with our services.
- Team Collaboration: Work closely with dental staff and other administrative team members to ensure smooth operation and effective communication within the office. Participate in team meetings and training sessions.
- Emergency Protocols: Be prepared to handle any emergency situations calmly and efficiently, following office protocols and ensuring patient safety.
Qualifications
- Experience: Proven experience as a Dental Receptionist or in a similar administrative role within a fast-paced dental clinic.
- Language Skills: Fluency in English and Spanish is required to effectively communicate with our diverse patient base.
- Technical Skills: Proficiency with office software and dental practice management systems.
- Interpersonal Skills: Excellent communication, organizational, and customer service skills. Ability to handle sensitive situations with empathy and professionalism.
- Attention to Detail: Strong ability to manage multiple tasks accurately and efficiently. Capability to maintain confidentiality and adhere to privacy regulations.
Training and Onboarding
- Orientation: Participate in a comprehensive orientation program to familiarize yourself with office procedures, policies, and the dental software system.
- Mentorship: Receive support and guidance from experienced staff members to ensure a smooth transition into your new role.
- Continual Learning: Engage in ongoing training opportunities to stay updated on best practices and advancements in dental office administration.
How to Apply
If you meet the above qualifications and are excited about the opportunity to contribute to our team, please submit your resume and a cover letter outlining your relevant experience and skills.
We look forward to finding a dynamic individual to join our team and help us continue providing exceptional dental care to our community.
Job Types: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Expected hours: 20 – 30 per week
Additional pay:
Benefits:
- Company events
- Dental care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person