WHO WE ARE:
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance subsidiary of Fairstone Bank. Come join Fairstone Financial as a Junior Income Verifier. Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.
At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!
WHAT WE OFFER?
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Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
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Wellness: Tailored well-being solutions available 24/7.
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Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
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Community Support: Paid Volunteer Day to give back to your community.
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Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
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Education: Tuition reimbursement program covering expenses up to $3,000 per year.
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Development: Access to Fairstone Academy for comprehensive training and skill development.
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Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.
Job Summary: As a Senior Customer Service Representative, you will play a pivotal role in ensuring excellent customer service and team support within our organization. Your primary responsibilities will include handling customer escalations, assisting in the onboarding process for new hires, providing support to the team in various day-to-day tasks, and helping with challenging customer calls. You will be a key contributor to the overall success of our customer service team.
Key Responsibilities:
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Inbound Call Management:
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Answer incoming customer calls promptly and professionally.
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Listen attentively to customer inquiries, concerns, and feedback.
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Provide accurate and informative responses to customer questions.
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Resolve customer issues or complaints effectively and efficiently.
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Email Correspondence:
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Monitor and manage incoming customer emails within established response timeframes.
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Ensure email responses are personalized and tailored to each customer's needs.
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Collaborate with other team members, if needed, to resolve complex customer issues.
Qualifications:
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High school diploma or equivalent (Bachelor's degree preferred).
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Minimum of 2 years of experience in a customer service role, with a track record of handling escalations and difficult calls.
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Strong communication and interpersonal skills.
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Excellent problem-solving abilities and a customer-focused mindset.
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Leadership skills and the ability to mentor and guide junior team members.
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Strong organizational skills and attention to detail.
WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!
Learn more:
https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn:
https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:
Permanent