You share our passion for health and wellness. The idea of helping guests to disconnect and build a deeper connection with themselves excites you. You are adaptable, self-directed, and resourceful. You are a team player and willing to go above and beyond to deliver amazing guest experiences. You are great with people and can easily make them feel that they are in a comfortable and safe environment. You have a keen eye for detail and cleanliness. Lastly, you are ready to inspire and to join a team that is creating transformative wellness experiences!
Responsibilities
- Manage your schedule, show up on time, and coordinate with other hosts to find a replacement if you ever can’t make a shift
- Review the guest bookings as required
- Prepare any special requests or retail purchases for guests prior to arrival
- Coordinate special requests on the guest scheduling platform
- Welcome guests and facilitate digital orientations prior to each session
- Collect liability waivers from all guests
- Promote retail items and collect payment for items purchased
- Handle guests’ questions and concerns professionally and courteously
- Communicate any suggestions or guest feedback to the manager on duty
- Support the cleaners with cleaning duties as needed, such as washing dishes, folding laundry, staging, cleaning and sanitizing the Circuits prior to sessions
- Support manager on duty with the various additional tasks
- Communicate any maintenance issues to the manager on duty
Qualifications
- Strong interest in wellness industry products, services, and best practices
- Minimum of 2 years of hospitality experience
- Understanding of customer service and desire to provide excellent guest experience
- Extremely accountable, available at off hours, and dedicated to ensuring the team and guests are always well taken care of
- Excellent communication and problem-solving skills
- Excellent attention to detail to ensure effective and efficient spa operations
- Must live in Vancouver and be available including outside of standard hours
Additional Details
- Start Date: ASAP
- Location: 1297 Johnson St, Vancouver, BC
- Compensation: $22/hr
- Position: Full-time or Part-time
- Reports to: General Manager
To apply, please send a cover letter and resume to jobs@circlewellnessspas.com with the subject line ‘Job Application: Host’. Only short-listed candidates will be contacted.