Chief Operating Officer (COO) – Ferguson Moving & Storage Est 1916
Location: Vancouver, BC
Reports To: CEO, CFO & Advisory Board
Direct Reports: Sales Teams, Branch Managers, Marketing Director, Controller, Human Resource Manager, Dispatchers, Branch Operations
About Ferguson Moving & Storage
Ferguson Moving & Storage has been operating for over 100 years and is expanding across Canada, including new locations in Edmonton and Toronto. As a leader in the moving and storage industry, we are committed to customer-first service, operational excellence, and continuous innovation. We are seeking a dynamic Chief Operating Officer (COO) to oversee daily operations, improve efficiency, and scale our business effectively. We are looking for a strategic leader who can drive our growth, expand our team, and help us reach new markets.
Position Summary
The COO will be responsible for overseeing all operational functions, ensuring profitability, efficiency, and customer satisfaction while executing the CEO’s vision. This role requires a hands-on leader with experience in logistics, multi-location service businesses, or franchise operations. The COO will ensure streamlined processes, accountability, and growth while leading and mentoring teams across all branches. As we continue to grow, the COO will play a critical role in expanding our team, enhancing our service offerings, and ensuring long-term success.
Key Responsibilities1. Operational Leadership & Efficiency
- Oversee all day-to-day operations, ensuring smooth execution across branches.
- Optimize dispatcher workloads, ensuring manageable workloads
- Implement scalable processes to improve efficiency and reduce operational costs.
- Develop and enforce standard operating procedures (SOPs) across all locations.
- Manage fleet utilization, inventory, and equipment optimization.
2. Financial Performance & Cost Control
- Work with the Controller to increase profitability per branch.
- Reduce unnecessary operational costs (fuel, overtime, truck downtime).
- Monitor and manage key KPIs, budgeting, and financial forecasting.
- Oversee claims and damage control to reduce customer disputes.
3. Leadership & Team Development
- Ensure clear accountability across teams, reducing escalations to the CEO.
- Lead and mentor sales teams, branch managers, marketing, HR, controller, dispatchers, and branch operations.
- Improve employee retention and engagement through leadership development.
- Expand our team to support growth and improve service efficiency.
4. Expansion & Growth Execution
- Lead the successful launch of Edmonton & Toronto operations.
- Identify opportunities for business growth within existing and new markets.
- Work with Marketing & Sales to expand brand visibility and customer acquisition.
- Recruit and develop new talent to strengthen operational capabilities.
5. Cultural & Strategic Alignment
- Execute the CEO’s vision while ensuring operational feasibility.
- Align all branches with Ferguson’s customer-first culture.
- Maintain franchisee and corporate relationships, ensuring consistency across locations.
- Foster a growth mindset and create an environment that attracts top talent.
Required Qualifications
- 10+ years in operations, logistics, or multi-location service businesses.
- Proven leadership experience in relocation, storage, transportation, or logistics.
- Strong ability to streamline operations, enforce SOPs, and improve efficiency.
- Experience in financial management, budgeting, and profitability optimization.
- Excellent problem-solving skills with the ability to make quick, effective decisions.
- Experience scaling businesses, launching new locations, and optimizing costs.
- Hands-on leadership style—must be willing to be directly involved in operations.
- Ability to work in a fast-paced, high-growth environment.
Preferred Qualifications
- Experience managing a workforce with multiple locations.
- Background in management or corporate service expansion.
- Strong understanding of CRM, dispatch software, and fleet management technology.
- Previous success in reducing costs, increasing profitability, and scaling operations.
Why Join Ferguson Moving & Storage?
- Established brand with over 100 years of success in the industry.
- Opportunity to lead expansion and drive major operational improvements.
- Autonomy to create and execute operational strategies while working closely with the CEO.
- A company culture focused on growth, efficiency, and customer-first service.
- We are expanding our team & locations and looking for leaders who want to grow with us.
If you are a strategic, hands-on leader ready to drive operational success and help expand our team, we invite you to apply and help shape the future of Ferguson Moving & Storage.
