IT Co-op

Dragados Canada, Inc. • Full-time • Toronto, ON, CA • 3d ago

Dragados Canada, Inc., the Canadian construction arm of the ACS Group (one of the world’s largest international construction and engineering companies), is seeking an IT Coop Student for 4-8 months to join its team in downtown Toronto, ON.

Dragados Canada was established in 2008 and has grown steadily into an industry-leader in Canada, with offices in Toronto, Vancouver and Montreal, successfully performing a variety of large-scale transportation, bridge, dam, tunnel, and other major infrastructure projects.

Responsibilities

Provide first-level IT support, including troubleshooting hardware and software issues, and supporting daily IT operations for all employees
Install and support PC hardware and software, ensuring that all systems are functioning optimally
Engage with end-users to collect requirements for feature enhancements aimed at optimizing system performance, improving processing speed, and enhancing overall user experience and interface usability
Conduct system tests, troubleshoot customer issues and help correct software defects
Create customer software manuals and project documentation Create user guides, training materials, and documentation for common IT issues
Continuously improve the knowledge base to empower employees to resolve basic issues independently
Manage hardware assets in the asset management system, keeping accurate records of all equipment
Identify areas for improvement in IT processes and systems
Stay updated on emerging technologies and suggest enhancements
Be proactive in preventing potential IT issues and optimizing existing workflows
Assist in creating reports, dashboards, and other visualizations to clearly articulate progress, statuses, and risks
Perform other duties as assigned

Qualifications

Pursuing a diploma (preferred) or university degree in one of the following areas: Computer Networking, Computer Science, Management Information Systems, Software Engineering, or other related discipline
Project coordination or customer service experience will be considered a definite asset
Excellent interpersonal skills and ability to work well with all levels of internal management and staff, as well as outside clients and vendors
Flexibility
Excellent problem-solving and analytical skills for figuring out how different software components work together
Ability to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff
Ability to prioritize issues
No agency phone calls/emails/submissions please**

Dragados is an equal opportunity employer. While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process.