Inflection.io is a venture-backed B2B marketing automation company, enabling businesses to communicate with their customers and prospects from one platform. We're used by leading SaaS companies like Sauce Labs, Sigma Computing, BILL, Mural, and Elastic.
And,... it’s working! We have world-class stats: we have a 5 star ratings on G2, over 100% NRR, and constantly break sales and customer records. We’ve raised $14M in total since 2021 with $7.6M of fresh funding in 2024, giving us many years of runway. We’re still in startup mode with approximately 30 employees and looking for the next superstar to help propel Inflection forward.
Key Responsibilities:
Collaborate with customers and internal teams to understand key business objectives and define solution implementation requirements.
Provide implementation recommendations and enablement, specifically in the areas of data warehouse, customer data platforms, CRM data connections, forms data capture, web tracking and product activity data.
Plan and lead customers through implementation and onboarding processes with specific focus on time-to-value and risk management & mitigation.
Support customers and inbound inquiries through product expertise & education, best practices, thought leadership, and effective communication.
Aggregate common issues for broader resolution through customer education, product documentation, product enhancements, etc.
Advocate for customers on issues resolution and feature prioritization.
Contribute to managing customer churn risk and driving revenue retention.
Qualifications:
5+ years relevant experience in solution consulting, customer success, technical support, and/or marketing operations
Understanding of marketing functions, including marketing operations, demand marketing, customer lifecycle marketing, and/or growth marketing
Knowledge of email marketing, including audience segmentation, personalization, call to action, and deliverability
Experience with marketing automation platforms such as Marketo, Hubspot, Pardot, Iterable, and/or Customer.io
Experience with customer relationship management systems such as Salesforce and/or Hubspot
Knowledge of customer data platforms and data warehouses such as Segment, Snowflake, Redshift, BiqQuery, and/or Databricks
Ability to work independently and within a high paced, startup environment
Ability to communicate ideas and recommendations verbally and in writing to customers and internal stakeholders
