Job Overview
BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
Responsible for building and maintaining relationships with VIP guests through the delivery of exceptional guest service. VIP Hosts will work to engage with guests using a rich set of tools, which will include real-time data about their play.
Responsibilities:
- Responsible for personally tending to the company’s top-tier clients.
- Manages a portfolio of users, delivers a high level of service and player experience, will build trust and loyalty through continuous engagement ensuring customer maintains healthy activity levels within the organization while also driving key VIP metrics and revenue.
- Is analytical in observing customer behavior; hands-on and proactive in taking the necessary actions to cover any possible scenario from retention, and reactivation to responsible gaming or upselling.
- Communicates with players via calls, emails, and text. Provides constructive feedback to improve performance and processes enabling the team to collectively achieve all business objectives and established goals.
- Will meet and host players recurrently on company activities as part of our experiential strategy.
- Reports insights on relevant and important items that can influence the behavior of overseen players and tier groups.
Skills and Qualifications:
- 3+ years in customer-facing roles.
- 2+ years’ experience in mentoring or managing people.
- Possess very strong interpersonal relationship skills.
- Possess excellent writing and verbal skills.
- Has a deep understanding of Sports Bets markets.
- Has experience in online gaming or hospitality.
- Community management is a plus.
- Knowledge of French language is a plus.
Benefits:
At BET99, we care about our employees’ well-being and happiness. That’s why we offer:
- Health & Wellness - Health & Dental benefits from day 1
- Vacation - Time off is also an important part of self-care! We offer generous vacation to help you create a good work-life balance.
- Birthday Off – A day off on your birthday
- Learning & Development - We support your professional growth and development through various training programs and opportunities.
- Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.
